@fchody,
Is the Unit still in your brother in-laws name?
He would need to unregistered the unit and then you register it in our name.
How did you set it up in Garmin Express.
It need you to login so the unit is registered to you.
The problem could be it is not in you name.......
Normally you have to restart the Nuvi for the firmware to update.
Second are you telling it to install maps on nuvi only or are you installing it only to PC........
User's have made that mistake.
You can have it install on both PC and Nuvi.
Without the nuvi on your PC can you see the map in MapSource or Basecamp???
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