Thread: Garmin City Navigator Europe NTU 2023.20

All of my Garmin GPS units all show in Garmin Express show Garmin City Navigator Europe NTU 2023.20 and can still reinstall it or put on my PC.

Did get a message to update to Europe NTU 2023.10 back in May 2022 before Europe NTU 2023.20 and have not seen the message about as " Garman_Nuvi" points out and as of today still not.

I am using Garmin Express v7.15.2.0.

We discovered this recently by ourselves and posted examples yesterday.
It appears even the latest devices can be effected,2 DS76's 1 updated last week received 2023.20 and the other check today only offered 2023.10
So I assume asprin624 devices were all updated before this issue appeared and Garmin halted the update for now.
Garmin has been making update errors more frequently ,missing updating ASR file previously and with this update no G2S file made available .All we can do is wait patiently
Two DriveSmart 76's 1 updated last week got 2023.20 & the other trying now 2023.10.

Spoiler: screenshot

On my backup laptop with Garmin Express I show this:

Spoiler: Nuvi 2595

and this

Spoiler: DriveSmart 61

As I have not connected these 2 GPS units to this backup laptop it thinks I need to update via Garmin Express.

But have already done this on my main laptop.

I have my backup Garmin Express only as backup if I am doing other things on my main laptop.

As you can see even an old Nuvi 2595 still lets you update to City Navigator Europe NTU 2023.20.

The problem I have have with Garmin is you can never get any info off their Website as to problems.

The person who reported what Garmin said has not shown the message they got from Garmin.

This screen shot is in Dutch but you get what the user is saying.
2 to 3 weeks before you can install the corrected version.

Still would like to see the official response from Garmin about this......

Spoiler: Here is the orginal post from a Dutch forum

That should of been posted in quotes to prove what Garmin is saying.

Yes some people are reporting to updated back to City Navigator Europe NTU 2023.10 and others are not.

You would think that my backup laptop that has not done any Garmin Express updates would reflect that but it does not.

So I assume asprin624 devices were all updated before this issue appeared and Garmin halted the update for now.

My experience is if your devices have been updated on any PC already Garmin Express will continue to show the latest 2023.20, if you have a device new or old and you haven't updated yet Garmin Express offer 2023.10.

Not making a statement to the general public is totally logical as it would cause an out cry, if those that had updated were informed there was a possible problem ,and those that didn't are none the wiser.
My experience with Garmin customer service has always been a positive experience ,but I don't think they will make a statement ,but just delay the roll out until the suspected issue is resolved. Often their issues with updates only effect specific device models.
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Spoiler: Comment in English