Thread: Nuvi 3597LMTHD in Europe

Originally Posted by TheGrave

Hello,

I bought a 3597LMTHD which I used quite successfully in the North America. I moved to Europe and surprises started coming up:

1) Voice Command doesn't work for some items (e.g. Find Junctions). I get stupid error messages like:

"This feature is not available for United Kingdom in British English".

Changing to American English doesn't help either. I saw this on Garmin's website but I'm convinced there must be a workaround:

Code:

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Regardless of the model used, voice command will only work with mapping that was originally preloaded with the device. Not all features will work with voice command if you are using supplemental maps (e.g., European maps on a device purchased in North America.)

I'll spare my foul language here.

Suplimentary maps supplied by Garmin lack ancillary files such as JCV and Voice Command, they are only supplied for the unit's OEM mapping areas. You also need to have set your locale to an EU one as well as have the correct map-specific ASR2 files [ASR & SRX] loaded for the relevant EU map, which must be the full EU map without even a single map tile missing. The ASR/SRX files are available in the EU Unicode map thread. Corresponding language-specific SRD files to match your chosen english voice file need also to be on the unit [en_GB.srd, en_USD.srd or en_AU.srd]

2) Traffic reception works only for FM which is totally useless. The unit comes with a GTM 60 receiver which seem to be incompatible with European's traffic service which runs on DAB. Of course, I have to spend at least 50 EUR for a stupid cable to get a GTM 70.

Questions are:

2.1) Does the GTM 70 come with lifetime Digital Traffic (for crying out loud with Garmin's stupid terms - HD/3D Traffic for North America, Digital Traffic for Europe) or I need to purchase it separately (it costs about 30EUR per country, are they MAD???)? Does the license get tied to the cable/unit pair as well?

2.2) Can I sell my GTM 60 or its license is tied to the unit already? I saw there are some North America subcriptions listed under Settings => Traffic.

2.1 Yes it does, but as you're aware it's DAB in Europe, not HD Radio as in NA. You should be able to at least add an FM TMC traffic sub for UK or even whole of EU to your GTM60: [Only registered and activated users can see links. ]. My NA 3797 works with GTM60 with Suna added for AU FM traffic [there's no digital traffic service here yet].

2.2 The subscriptions are held on the traffic receiver and your GTM60 will work with any compatible Garmin unit to which it's connected in the traffic subscription areas.

3) Bluetooth hands-free mode doesn't work quite well. When I get an incoming call on Nokia E5 (whether my SIP client or from the GSM network) I don't see anything on the GPS screen. I'd expect to see a pop-up asking me to take the call (this is not related to my migration to Europe, was like this from the beginning).

Your help is greatly appreciated as I wrote 4 e-mails to Garmin and got 0 responses so far. They made it to the top of my list for most useless support team.

The NA 3797LMTHD shows an incoming call screen as do all other BT capable Garmin units. I'd suggest to [Only registered and activated users can see links. ] or [Only registered and activated users can see links. ] and then re-do the BT pairing for your E5. NA 3597 used in AU is fine, Voice Command works as expected here and so does BT with my Nokia 5800.

On Map screen, whether navigating or not:

[Only registered and activated users can see links. ]

On any other screen:

[Only registered and activated users can see links. ]

Garmin UK appears to have a better help record with phone inquiries. Anecdotally they don't do so well with emails i've heard. But it seems it might be a myth that they actually strangle a kitten each time you contact their service desk. Best not to take the risk though.