Well as Boki_srb tell you its device and android 4.4.4 problem, I had this problem also with my old tablette running 4.4.4 kitkat. the only solution whether you find and update for your device, or switch to igo primo 2, there is a version, search for igo-primo-sound-fix.apk, its an old one but dont have sound problem with kitkat, i remember it was my only opthion. hop this well help you.
Search for this file; iGO Primo 9.6.22.297071 - sound_fix - not_scan_DCIM.apk



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