Thread: Voice Command support is not available for American English" Problem ?

"Voice Command support is not available for American English" Problem ?

Here a reply from Garmin support : source gpsreview.net (IMPORTANT: Read the updated article in the code box below and also the additional info in blue print at the base of this post).

> Thank you for contacting Garmin International. When attempting to use
> the voice command feature on your nuvi, you may see a message that
> indicates that it is unavailable for your chosen language (e.g., "Voice
> Command support is not available for American English"). This can be
> caused by either a missing file or an incorrect map region.
>
> To restore the speech recognition file:
>
> 1. Follow the steps listed in the article linked here to download

Code:

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> install and run the WebUpdater
> 2. Click Next to check for additional updates when prompted
> 3. Place a check mark next to "Speech Recognition Data" for the language
> of choice (e.g., American English, British English, etc...)
> 4. Click Next
> 5. Agree to the terms and click Next
> 6. Click Finish when the download is complete
> 7. Safely eject your device then unplug it from the computer
>
> You will now be able to successfully use the voice command feature on
> your nuvi.
>
> If you do not have the option to update "Speech Recognition Data" for
> your language, or if installing this file does not resolve the problem,
> you may have loaded only a region of mapping to your device during a map
> update. Please run the map update again and choose full coverage for
> your continent. For example, if your device was preloaded with Europe,
> you'll need to install Full Coverage of Europe.
>
> North American devices are the only exceptions. For North American
> devices, you may load either Full Coverage of North America or US &
> Canada. However, other smaller regions will NOT work with voice command.

Please fully read the linked article which has been updated since this advice was given to a user by Garmin support. It now refers to GarminExpress not WebUpdater (which is still generally usable but is depreciated) and states this additionally in regard to VC capable North American models:

• Voice Command is used in a region which was not preloaded on the device
• For example: a North American device is preloaded with mapping of North America. European mapping can be added and used with this device, but Voice Command will only function with the North American mapping.

That's not strictly correct however. Provided you can source the appropriate ASR files for the non-OEM "Out of Area" mapping you can use VC with any capable device other than for your OEM region's mapping. What Garmin is stating is that if you purchase an out-of-area map from them (e.g. you buy an EU map for a US regionalized device) they do not supply the additional ASR files. In fact they don't supply JCV (JunctionView) files or any other ancillary files either, only the map file itself. These files won't be supplied by GE or WU in that situation but can be added manually to the device or media card when sourced elsewhere. Note that any SRD language files must remain on the devices internal memory however.