Thread: Troubleshooting for "bricked" or non starting devices

Navigation device not starting or displaying a cross

Your navigation device shows a spinning cogwheel or a spinning wheel and then a device with a
red cross on the screen when the TomTom software is not installed correctly.
First, you must reset your navigation device to see if that resolves the issue.
Step-by-step instructions
1. Charge your device for at least 2 hours.
2. Make sure that you are using the latest version of MyDrive Connect.
3. Click the MyDrive Connect icon ( or or ) in the Windows notification area or
Apple menu bar and then click MyDrive Connect.
4. Connect the USB cable that came with your navigation device to your computer.
Important: Do not connect the USB cable to your navigation device yet.
Tip: You should plug the USB connector directly into a USB port on your computer and
not into a USB hub or USB port on a keyboard or monitor. Use ONLY the cable supplied
with your device. Other cables may not work. You cannot use the mount to connect your
device to your computer.
5. Switch on your navigation device.
6. Press and hold the On/Off button. Do not release the On/Off button when the device
restarts with a drum sound. Instead, keep holding the On/Off button until the device
shows a black screen with white text. Only release the On/Off button when you see that
screen. This can take 10 seconds or longer.
7. While the black screen with white text is displayed, press and fully release the On/Off
button 3 times, quite quickly as in "1-2-3". Getting this timing right is one of the critical
steps of this process.
The screen goes black, and then after a few seconds the device reboots into recovery
mode. It shows a screen with a spinning cogwheel or wheel depending on which device
you have.
If you do not see a spinning cogwheel or wheel, turn off your device and start again from
step 6.
8. Quickly connect the USB cable to your navigation device. You need to connect the cable
while the spinning cogwheel or wheel is shown.
9. As soon as your device is connected to the computer MyDrive Connect starts restoring
the TomTom software on your device.
Do not disconnect your device.
You can check the progress in MyDrive Connect.
Critical: The recovery process can take between 5 and 30 minutes, depending on your
internet connection. Do not disconnect your device from your computer during the
recovery process or you might corrupt the device. Even when 100% of the download is
done, leave your device connected.
Wait for your navigation device to restart.
10. Once your navigation device has restarted you can disconnect it from the computer.
If the software was restored successfully the device will start normally without displaying a red
cross.

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Possible simple solution (rare case)

Try to disconnect the battery .....
It would be good to try with another cable as well....
Try to uninstall Mydrive connect ... and install it again .... without logging in.


Tnx@alex1963

Spoiler: YT video