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  1. #11
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    I then had the following from Tom Tom Support, which again didn't work, but might be of use to someone.
    It details backing up, formatting and reinstalling.

    -=-=

    I would request you to format your TomTom device and check if it resolves the issue.

    If you haven't already done so, please download and install the latest version of TomTom HOME from [Only registered and activated users can see links. ].

    STEP 1 - Creating a backup of your map

    - Charge your unit for at least two hours (preferably via the home charger)
    - Perform a reset on your device (see: [Only registered and activated users can see links. ] )
    - Connect your device to the computer and turn it on
    - Open the Home software, go to page 2 and press on the "Manage My Device" (Go, ONE, XL) button.
    - Tick Map, Postcode and Speed Cameras and then press on the "Copy to Computer" button

    IMPORTANT: We advise you to follow the next steps ONLY if you have made a successful backup of your map.

    STEP 2 Format your device

    - Open My Computer; you will see the TomTom device as a removable disk drive.
    - Right click on the TomTom device drive and choose 'Format' (Please make sure quick format is not selected)

    On a Mac:-
    - On a Mac, you can format the disk via 'Disk Utility', Select the TomTom drive and select 'MS DOS File System' and press erase.
    The application can be found under Applications > Utilities > Disk Utility

    After the Format has completed, please disconnect your TomTom device from your computer.

    It will now have a red cross on the screen.

    STEP 3 Open TomTom HOME

    - Log in to your account with your email address and password for your TomTom account.
    - On Page 2 of TomTom HOME, click on ‘Manage My TomTom -> Items on Computer’
    - Tick the option for ‘Applications’
    - Tick the option for ‘Voices’
    - Click on ‘Remove Selected Items’

    STEP 4 Install the Application

    - Reset your TomTom device as shown on [Only registered and activated users can see links. ]
    - Connect it to your computer and THEN turn it on
    - HOME will now search for updates automatically. If not please click on “Update my Device”
    - A list of updates should appear
    - If there is a TomTom application (with the green puzzle piece icon), please ensure it is ticked
    - Click on 'Update and Install'
    - Once complete click on Done and your device should reboot itself
    - Once it connects again it will look for more updates
    - When you have a new list of updates please click on Back
    - Disconnect the device by clicking on the Blue Eject button in the bottom right
    - Now connect again and repeat STEP 4 to install any further Application updates until no more updates are offered

    STEP 5 Restore the map back on device

    - Connect device to HOME
    - Click on Add Traffic, Safety Cameras, Voices, etc in HOME
    - Click on 'Items on my computer' on last page
    - Click on 'Maps' and select the map
    - Click on ADD

    Safely disconnect device from HOME.

    This should resolve the issue.

    -=-=-= END MSG -=-=-=

    It then goes on to say how to get the system info and to send TT Support that for escalation of the problem. of which there it is :-)

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  3. #12
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    Another Latest Update:

    The latest TT Suport info was to 'back up my (now 2) Starts (a 1G and a 2G) and reinstall the navcore' - yet again!
    Then to download an old V850 map set, to see if that will work.

    BUT, if it won't boot, then, I think, no matter what map set you have it won't even get that far - and it didn't :-)

    I then told them that I have tried another genuine TT Start system that I copied over (that's 2 now) and neither of my Starts booted beyond the set time screen.

    I didn't tell them, but did try all the SE Navcores available posted here, those that did boot stuck on the set time screen the others just froze on the TomTom word and 2 red hands screen.

    The last message from them was to phone their 'premium' phone number to speak to support, which due to working conditions I can't and then I had an email from them, finally, giving me info of what they need to return it to them as there is obviously a hardware fault - DUH!!!

    I'll let you know the outcome of that as and when.

    Doctor Bob

  4. #13
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    Final Update:
    I returned 2 TT Start units to TomTom.

    A 2 Gig unit is on its way back to me, 'repaired' free of charge.
    The other 1 Gig unit (which had the identical fault) has been replaced at a cost of 75 Euro (or about 51 UK Pounds)

    Both of them will have a TomTom 6 month gaurantee.

    Morel of the story - Don't buy a faulty unit off Ebay <grin!>

    Bob.

  5. #14
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    I buy and sell and use Tomtom units. One hint to the problem you describe also manifests itself with a display on the GPS Navcore/Map Version screen screen of 32mb ram in a unit with 64mb ram. Another symptom will be if the unit is operated in Home under 'Operate My Device' and you will get only a partial map display...you will get the vehicle icon and colors, but the streets and the rest of the data does not load. You also may get a message like "No useful GPS data found near destination location" if you plot a route to a POI. I have four on my table now doing exactly that. Another symptom may include having to reset the language each time the unit boots or freezing when setting the time. The problem appears to be that either the hard drive is corrupting data written to it, or corrupt files are being written to the hard drive. I have restored one by wiping it, running a low level format with the HD Guru tool (free.) Then when all data is off the drive, run clear flash four times. I can attest to the file corruption because after I run the chkdsk utility on the GPS hdd and it says no problems, after I try to execute a command on one of the flawed units, and check the disk again, it will report fixing more corrupt files. So you then begin to assess a salvage value to the components: used 5" working screen and digitizer $20-$25, housing, fascia, battery and speaker $5 -$10. I tend to keep them around for parts. At first I thought the map file was corrupt, but that proved not to be the case. You can reload Navcores until dawn and it does not help. There is no fix for most units that present with this problem.

  6. #15
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    is it works with TT one xl ,,, before I download that tool.

  7. #16
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    Quote Originally Posted by tomtom one View Post
    is it works with TT one xl ,,, before I download that tool.
    Of course it will, why not.


    Code:
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    Last edited by QUIN1965; 12th February 2015 at 11:37 AM.
    Please do not post "thanks" but use the "reputation" star(*) bottom/left or "like" bottom/left buttons
    S i m p l e s

    PS If you find any dead links on MY posts please pm me & I'll try to fix/reload

  8. #17
    GPSPower Helper TomTom Clear Flash Tool
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    Quote Originally Posted by tomtom one View Post
    is it works with TT one xl ,,, before I download that tool.
    Hi if read from 1st post you find what you are looking greeting
    [Only registered and activated users can see links. ]



    How to unhide links: After clicking LIKE this post, hidden links will be available.

    [Only registered and activated users can see links. ]

  9. #18
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    Post #1 above edited to include new download link and attachment
    Please do not post "thanks" but use the "reputation" star(*) bottom/left or "like" bottom/left buttons
    S i m p l e s

    PS If you find any dead links on MY posts please pm me & I'll try to fix/reload

 

 

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