So you did purchase the update for 50 quid then i assume. The fact that you get the 'error installing update' when trying to update the SD card with GE indicates to me that either (i) There may be a problem with the card rather than the device; or (ii) The GarminDevice.xml on the card has some problem causing GE to throw that error. If it's the latter then perhaps the XML is reflecting some problem with the device itself.
If you've indeed forked over the money you should be able to get some assistance from Garmin UK. I think the map runs directly from the card in your device, i.e. the head unit isn't updated with a new map from the card. So if it runs directly from the card and GE hasn't updated the card i would think that it's not unexpected that the system setup reports the maps are 'missing'.
The immediate action for any device not performing normally is to do a hard (or factory) reset. As it seems the card itself isn't being fully recognized then use another card, essential if you'd previously properly reformated the present card. Try doing both reset and update using another card with a fresh XML from the head unit before re-connecting to GE.
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21st May 2020, 08:50 AM #1Important User
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21st May 2020, 09:07 AM #2Member
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No as yet I haven't purchased the update, I get the option (I assume) to download the current map version
Spoiler: LARGE IMAGE
But it always 'fails to install update' tried multiple PC's and laptops, several SD cards a 4GB, an 8GB and two 32Gb all fat32.
Tried Windows 10 x64, Windows 7 x32 and x64 all professional versions not home.
Only thing I haven't tried is to do the update from a MAC as I don't know anyone that has one.
When using GE to do the update, do you know if anything else would be downloaded and written to the SC card, that is missing when I do it manually?
I've been following this thread
[Only registered and activated users can see links. ]
Although not exactly the same head unit, I think the process is very similar but mine uses and SD card.
I've followed it several times, each with the same effect, that is when I get to this point
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Once all this is done, eject the USB drive from your computer and go connect the USB stick to the USB cable on you Kenwood unit.
Place the unit in Standby mode
Open Navigation
Go to Settings
Press Update Map
Press OK to continue
When it's done uploading (~10-15 minutes), remove the USB stick, power down the unit and restart it. Go back into navigation, settings, map, about. It should show the new 2014.30 map.
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On my unit, when I press 'update map', all that happens is that the message about updating pops up, then it asks for an sd card to write the garmindevice.xml file to again, it is as if it is ignoring the sdcard contents.Last edited by Boki; 21st May 2020 at 11:50 AM. Reason: SPOILER!, merged two posts
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