Hi,
I think your GPS Garmin card inside radio has a problem files, she is behind motorised screen with "eject" button.
You're not choice to go after market Kenwood Center.
This first web link Kenwood show how to extract radio from the car.
Web link Kenwood installation manual :
[Only registered and activated users can see links. ]
Web link Kenwood manual :
[Only registered and activated users can see links. ]
You must to buy this tools for extract all radio car.
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