The vast majority of updates work fine, you have only seen a few reports of trouble and even many of those are able to be resolved.
And the people that provide the assistance do so because it gives them satisfaction so should not be criticized. Their advice is highly appreciated by the larger technical community out here.
I have many devices that have been regularly patched every update over many years and have had no problems whatsoever, same for others I know and interact with.
You are also completely missing the main point about Birdseye. The patching is generally not about the Birdseye product it's for the capability to display jnx format images from other sources that you can't buy anywhere for your device. For example converted raster maps (TIFF, JPG, PDF etc) including detailed 25K topo & nautical charts, historic maps, park maps, custom maps you make yourself, whatever. This capability is quite unique to Garmin and the reason it is popular.
Just because you are not aware of something or don't understand it doesn't make it wrong...
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