Quote Originally Posted by marksu View Post
Thanks @neil, I installed G7ToWin, set it to use USB, connected the device in preboot mode. I heard windows give the sound of device connected so i clicked on the Get GPS ID, but i get error "USB Error: open_Garmin_USB: Failed getting USB Handle.

Any ideas?
You done something wrong. Follow catymag's advice re USB drivers, different usb cable and another OS also ensure that you keep pressure on top LH corner of the screen consistent and steady or it'll drop preboot. Preboot is only held for ~30 secs in 1xxx devices so have G7ToWin open and ready. Also, read this post and try again following it to ensure you get correct firmware for your HWID: [Only registered and activated users can see links. ] [Post #4].

Also where can I download the correct firmware? I tried to follow the guides on how to download them on Garmin website but can't really find them
Copy and paste the desired coded link from [Only registered and activated users can see links. ] into your browser, for example:
Code:
Please Login or Register to see the links
Quote Originally Posted by marksu View Post
Thanks @catymag for the links. I now downloaded the EU firmware and I also just in case downloaded and installed USB drivers. I now have Garmin Express, Garmin Web Updater and Garmin USB Drivers installed on a 64bit Windows 10 computer.

Still when I try to do the update with updater.exe it detects the device but as soon as I click update i get error "the garmin device is not responding"
It's dropped preboot.

One more thing... the device is so stuck on the logo screen that it can't be turned off... pressing power button doesn't do anything So I have opened the device and I disconnect the battery to turn the device off.
That's unnecessary. Hold the power button down to force it off. Many devices need it held for >30 seconds.