Thanks @catymag for the links. I now downloaded the EU firmware and I also just in case downloaded and installed USB drivers. I now have Garmin Express, Garmin Web Updater and Garmin USB Drivers installed on a 64bit Windows 10 computer.
Still when I try to do the update with updater.exe it detects the device but as soon as I click update i get error "the garmin device is not responding"
One more thing... the device is so stuck on the logo screen that it can't be turned off... pressing power button doesn't do anythingSo I have opened the device and I disconnect the battery to turn the device off.
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