The usual cause is an error in the map. This has happened to me in several places. What will happen is there is a missing left turn option for example. The gps does not see the available option along the obvious route and the 2nd best sucks. Once you pass the error manually all is well. In my case a left turn lane missing forces the best option to exit early into a mall parking lot drive through the parking and exit back onto the road you'd have turned left onto. With some trial and error you can determine which intersection is goofed and they can fix for the next update (hope you have lifetime maps)
Funny I just caught the a***e cause of course this side of the pond it ends in ss :-)
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