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  1. #1
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    Default Need help - TT XL with problems

    Hi guys. I'm new there.

    I've a TomTom XL device, and it had western and central europe maps.

    I updated in TTHome 2 and the GPS turn down to trash, basically.

    I read a few threads here but the problem continues.

    I put some caratheristics here:

    Installation folder = C:\Program Files (x86)\TomTom HOME 2
    Plugins folder = C:\Program Files (x86)\TomTom HOME 2\xul\plugins
    Version = 2.9.8.3423
    Language = en-GB
    User name =
    Login status = User is logged in
    Server htt ps://home.tomtom.com/redir/
    Connection settings = Direct connection to the Internet (default)
    Installed add-ons = Map status indicator 1.7.1, TomTom HOME default theme 1.0.2, Emulator 9.510.1234792.1
    Name =
    Device Code =
    Serial number =
    Capabilities =
    Storage devices =
    Installed Items =
    Error incident IDs = 295601801

    * HOME info:

    DLL Version: 2.9.8.3423
    MapShare DLL Version: 2.9.8.3423
    Language: en-GB

    * Connected device: none
    gj_2048_tts Backup 'Backup 20141118 1449' @ 20141126 2027, 45 MB
    No backups.

    * Connection Status:
    Test1: Request Code of ]ht tp://home.tomtom.com/media/suppliers/check.png: 200, (Success)
    Test2: Request Code of htt p s://home.tomtom.com/media/suppliers/check.png: 200, (Success)
    Test3: Request Code of ht tp://download.tomtom.com/sweet/application/releases/check.png: 200, (Success)
    Test4: Request Code of ht tp://download.tomtom.com/sweet/application/releases/check.zip: 200, (Success)
    Test5: Request Status of ht tp://download.tomtom.com/sweet/application/releases/check.zip for Byte Range: 206, (Success)

    And here is the information in GPS system

    Bootloader S5.5274
    Checksum: 5D06
    Memory: 64MB
    CPU ID: 32450003
    Clocks: 264.0 132.0 66.0

    Now, what I'm to do to fix this XL GPS?

    Any help needed.

    Thanks

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  3. #2
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    QUIN1965's Avatar
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    Quote Originally Posted by Prataz View Post
    Hi guys. I'm new there.

    I've a TomTom XL device, and it had western and central europe maps.

    I updated in TTHome 2 and the GPS turn down to trash, basically.

    I read a few threads here but the problem continues.

    I put some caratheristics here:

    Installation folder = C:\Program Files (x86)\TomTom HOME 2
    Plugins folder = C:\Program Files (x86)\TomTom HOME 2\xul\plugins
    Version = 2.9.8.3423
    Language = en-GB
    User name =
    Login status = User is logged in
    Server = ht tps://home.tomtom.com/redir/
    Connection settings = Direct connection to the Internet (default)
    Installed add-ons = Map status indicator 1.7.1, TomTom HOME default theme 1.0.2, Emulator 9.510.1234792.1
    Name =
    Device Code =
    Serial number =
    Capabilities =
    Storage devices =
    Installed Items =
    Error incident IDs = 295601801

    * HOME info:

    DLL Version: 2.9.8.3423
    MapShare DLL Version: 2.9.8.3423
    Language: en-GB

    * Connected device: none
    gj_2048_tts Backup 'Backup 20141118 1449' @ 20141126 2027, 45 MB
    No backups.

    * Connection Status:
    Test1: Request Code of ht tp://home.tomtom.com/media/suppliers/check.png 200, (Success)
    Test2: Request Code of h ttp s://home.tomtom.com/media/suppliers/check.png: 200, (Success)
    Test3: Request Code of h ttp://download.tomtom.com/sweet/application/releases/check.png: 200, (Success)
    Test4: Request Code of ht tp://download.tomtom.com/sweet/application/releases/check.zip: 200, (Success)
    Test5: Request Status of ht tp://download.tomtom.com/sweet/application/releases/check.zip for Byte Range: 206, (Success)

    And here is the information in GPS system

    Bootloader S5.5274
    Checksum: 5D06
    Memory: 64MB
    CPU ID: 32450003
    Clocks: 264.0 132.0 66.0

    Now, what I'm to do to fix this XL GPS?

    Any help needed.

    Thanks
    Failing that test has to delete all files and connect it to TT Home and
    1º Reset gps

    2º Connect the gps to pc (computer)

    3ºTurns dipositive pressing the power button for 5 seconds

    4º The tomtom home was started

    5º in home click manage gps navigation

    6º SELECT tabs enabled device subject box and mark applications

    7º Continuing click remove item gps

    8º OK (click)

    9º subject computer selects eyelashes and trademark applications box click delete items computer click accept

    10º Click update my dipositive (gps)

    11º Watch the new application (Navcore) this selecionada updates and install the Navcore of home

    12º Disconnect gps

    13º His gps starts up and connects back to the team

    14º If not again repeat the steps from 1 to 13th

    15º Run tomtom clear flash


    16º Safely Disconnect gps

    [Only registered and activated users can see links. ]

    How to unhide links: After clicking LIKE this post, hidden links will be available.
    sncmz5
    [Only registered and activated users can see links. ]

  4. #3
    Member Aiken Drum's Avatar
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    Hi Prataz
    Welcome to the forum!

    First, try the procedure from Quin1965 to repair your Tomtom.

    If you are still having problems after trying the procedure then it will help to provide the following information.

    1. Was this Tomtom working ok prior to updating through Tomtom Home? (Good to know this for troubleshooting)
    2. Did Tomtom Home make a backup of your Tomtom prior to updating? (Tomtom Home usually makes a complete backup before updating)
    3. Do you have lifetime map upgrades through Tomtom? (I guess probably not, good to know for pointing you in the right direction)
    4. What screen does the Tomtom get stuck on?
    Last edited by Aiken Drum; 27th November 2014 at 22:44.

  5. #4
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    Thanks mate!

    Ok, now the GPS works! But I'd the older maps, but not now. What's the best map for this TT XL?

    The actually specs of my TT:


    Data folder = C:\Users\xxxxxxxxx\Documents\TomTom\HOME
    Version = 2.9.8.3423
    Language = en-GB
    User name =
    Login status = User is logged in
    Server = h ttp s://home.tomtom.com/redir/
    Connection settings = Direct connection to the Internet (default)
    Installed add-ons = Map status indicator 1.7.1, TomTom HOME default theme 1.0.2, Emulator 9.510.1234792.1
    Name =
    Device Code =
    Serial number =
    Capabilities =
    Storage devices =
    Installed Items =
    Error incident IDs = 295601801
    * Computer info:

    Operating system: Windows NT 6.2 (build 9200)
    Free memory: -1612345344 bytes
    User home directory: "C:\Users\Andreia Gonçalves\Documents\"
    Home volume space: 142629 / 238121 MB
    Temporary directory: "C:\Users\ANDREI~1\AppData\Local\Temp\"
    Temp volume space: 142629 / 238121 MB
    Install directory: "C:\Program Files (x86)\TomTom HOME 2\xulrunner\"
    Install volume space: 142629 / 238121 MB
    External volume devices
    OS login name: "USER ID"
    Host name: xxxxxx
    Date and time: 2014-11-27 21:36:20

    * HOME info:

    DLL Version: 2.9.8.3423
    MapShare DLL Version: 2.9.8.3423
    Language: en-GB

    * Connected device: none
    gj_2048_tts Backup 'Backup 20141118 1449' @ 20141127 2130, 26 MB
    No backups.

    * Connection Status:
    Test1: Request Code of h ttp://home.tomtom.com/media/suppliers/check.png:200, (Success)
    Test2: Request Code of htt ps://home.tomtom.com/media/suppliers/check.png:
    200, (Success)
    Test3: Request Code of htt p://download.tomtom.com/sweet/application/releases/check.png: 200, (Success)
    Test4: Request Code of htt p://download.tomtom.com/sweet/application/releases/check.zip: 200, (Success)
    Test5: Request Status of h ttp://download.tomtom.com/sweet/application/releases/check.zip for Byte Range: 206, (Success)



  6. #5
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    Quote Originally Posted by Aiken Drum View Post
    Hi Prataz
    Welcome to the forum!

    Three questions about your device.

    1. Was this Tomtom working ok prior to updating through Tomtom Home? (Good to know this for troubleshooting)
    2. Did Tomtom Home make a backup of your Tomtom prior to updating? (Tomtom Home usually makes a complete backup before updating)
    3. Do you have lifetime map upgrades through Tomtom? (I guess probably not, good to know for pointing you in the right direction)
    4. What screen does the Tomtom get stuck on?
    1. yes
    2. maybe, but it won't work
    3. maybe not, I've to purchase the maps (I want to download it free lol )
    4. It says: Map not found

    Thanks for the cheers
    Last edited by Prataz; 27th November 2014 at 22:51.

  7. #6
    Member Aiken Drum's Avatar
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    Quote Originally Posted by Prataz View Post
    1. yes
    2. maybe, but it won't work
    3. maybe not, I've to purchase the maps (I want to download it free lol )
    4. It says: Map not found

    Thanks for the cheers
    Ok, I can point you to a map upgrade. First though, you may have a useable copy of the map on your computer until you get the new map downloaded.

    Look in C:\Documents and Settings\Administrator\My Documents\TomTom\HOME\Backup\XXL\Backup01\InternalMemory
    Substitute your user name for \Administrator\ if you are not the Administrator of the computer.
    Substitute your Tomtom model for \XXL (maybe XL?) and you will see your total backup of your device in \InternalMemory if it was backed up.

    The map will be the folder named Western_ Europe, or something similar. You can just copy this folder onto your Tomtom and use [Only registered and activated users can see links. ] to activate it, if you have the backup.

    Ok, now that that is out of the way, will assume you just want the original map updated to a newer version. The maps are released every 3 months or so, 4 times a year. We have to locate the correct map for your device. It looks that you are using Navcore 9.510, that information is from your previous post "Installed add-ons = Map status indicator 1.7.1, TomTom HOME default theme 1.0.2, Emulator 9.510.1234792.1"

    Ok we need a map, [Only registered and activated users can see links. ] They are the version 940 maps that just came out.

    We need to know which map. The Tomtom XL has 2GB (gigabytes) of storage if I remember correctly, we can use one of the 2GB maps. The map links are 2GB unless otherwise specified (like 1GB) so lets go look at the [Only registered and activated users can see links. ] and see which maps are useable for the 9.510 Navcore with 2GB of storage. The map numbers are at the top of the chart, they start with 940.5966 and end at 940.6004

    It looks like you can use any of the versions available with Navcore 9.510, so now all you have to do is go over to [Only registered and activated users can see links. ]

    One thing though before you do that. The latest maps need the metacode to activate, so its a good idea to go over to [Only registered and activated users can see links. ]and see if someone was able to post a meta code for the version of the map you decided to get.
    Chances are pretty good that it will be there, and if it is it will probably be included in the latest version of [Only registered and activated users can see links. ]. If its not in FastActivate yet then you can manually add it to FastActivate if necessary. It is important to make sure that your metacode is available if you are going to use a version 940 map. If you don't see the metacode for the version 940 map you want to use, you can choose a version 935 map instead. Be advised the maps may take a few days to get all the parts. Anyway, thats enough to get you started in the right direction so good luck and have fun .

    If you have any questions you can follow up in this thread.
    Last edited by Aiken Drum; 28th November 2014 at 02:38.

  8. #7
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    Thanks for the huge help!

    But how I download the map? It ask for install a downloader by unknown source. It was a better link or a torrent?

    Cheers

  9. #8
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    Quote Originally Posted by Prataz View Post
    Thanks for the huge help!

    But how I download the map? It ask for install a downloader by unknown source. It was a better link or a torrent?

    Cheers
    935/937/940
    [Only registered and activated users can see links. ]
    [Only registered and activated users can see links. ]
    Hello map use a download manager mipony vs JDownloader or directly to the browser, greeting
    Last edited by QUIN1965; 28th November 2014 at 18:11.

    [Only registered and activated users can see links. ]

    How to unhide links: After clicking LIKE this post, hidden links will be available.
    sncmz5
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  10. #9
    Member Aiken Drum's Avatar
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    Quote Originally Posted by Prataz View Post
    Thanks for the huge help!

    But how I download the map? It ask for install a downloader by unknown source. It was a better link or a torrent?

    Cheers
    Ok, 100 questions again.
    1. Which map? (Maybe help finding an easy to use link)
    2. Which download site? (There are more than one site for downloads and they act different)

    I would not install the downloader from unknown source. It is your choice which source -link or torrent- is better.

    Quin1965 recommends a download manager and also supplies links to the 935 maps. One good thing about download managers is that they can resume broken downloads. Some web browsers can resume broken downloads too.
    Last edited by Aiken Drum; 28th November 2014 at 20:35.

  11. #10
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    Ok, I downloaded the western Europe 5963. It will work on my XL?

    I doesn't upgraded the device yet, since reboot

 

 
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