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  1. #1
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    Default Crash on zoom out

    Hello.

    2 days ago I updated from 2019.Q2 to 2019.Q4. Software starts normally but when I try to zoom out it crashes. At first I thought it was related to new interchange that was built and added since it always crashed when it had to show it. I re-downloaded and replaced all files again. It continued to crashed. I then moved screen to new interchange and entire area around it but zoomed in and it did not crash. Just to be sure I went to opposite direction, got far away and zoomed out and it crashed.

    Hardware is unnamed Chinese, running Android 8.1. Navigation is iGo Israel (9.18.27.687519). Can you tell me how can i check resolution so I can give it to you if you need it as well as tell me where can I find crash log file to upload.

    sys.txt is can be found here: [Only registered and activated users can see links. ]

    Thanks in advance.

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  3. #2
    iGO Moderator Crash on zoom out
    Crash on zoom outCrash on zoom outCrash on zoom outCrash on zoom outCrash on zoom outCrash on zoom out
    Boki_Srb's Avatar
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    Default

    Clear save. Complete.
    Use latest global_cfg.
    Before asking a question, know it's already discussed here and at 99.9% is not unique. Use search.
    NO ONE IS A SEER, READ (click on): [Only registered and activated users can see links. ] <- Click!
    [Only registered and activated users can see links. ] <- Click!

    Spoiler: obs
    Many questions become very arduous, a lot of time chewed deja vu...Since we have lost all the year of work and effort, many people have no will to answer the same questions again. Me neither. Use a search, please.

  4. #3
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    Default

    Thanks for response. When you say to clear save, do you mean to delete everything in save folder?

  5. #4
    iGO Moderator Crash on zoom out
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    Boki_Srb's Avatar
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    Yes, it's easiest to erase it all.
    If you have a route saved, poi's ... backup it first
    Before asking a question, know it's already discussed here and at 99.9% is not unique. Use search.
    NO ONE IS A SEER, READ (click on): [Only registered and activated users can see links. ] <- Click!
    [Only registered and activated users can see links. ] <- Click!

    Spoiler: obs
    Many questions become very arduous, a lot of time chewed deja vu...Since we have lost all the year of work and effort, many people have no will to answer the same questions again. Me neither. Use a search, please.

  6. #5
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    Default

    Fixed, thanks.

 

 

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