hi i am a newbie here and not sure how to answer some of the question since android system is new to me (i am a mac based person)

- What is Device that you have problem with? 2 din eincar head 7" screen
- What is device screen resolution / not sure what it comes stock with
/ what is application (software) resolution in portrait and landscape mode (for Android)? landscape
- Whether the device is rooted or not (for Android based devices)? "i don't know if someone tells me how i sure i can find out"
- Which version of Android (Or WinCE) ? Android 6.0 Marshmallow
- Which version of the navigation software, exactly? 6
- Where the navigation software is (internal / external memory)? internal
- Which edition of maps and extras? igo_p719wdv2 i think that is what it is
- Whether the use of the skin (which)?? none that i know of i did not ad any
- something about a specific addition that you may use; here is a link to the unit that i bought [Only registered and activated users can see links. ]

- and, finaly, detailed description of a problem.
i am trying to up date igo. eincar sent me a link to the file for me to download (which i did a couple of times on different computers that are PC based) they sent me 2 different directions which i have tried 2 or 3 times each but still not working. i have deleted the igo that was on the head unit as per there directions, now i have nothing

one of the install say i am missing igo_pal
the other install just loads and either gives me a black screen or crashes

these are the links to the instructions they sent me:
[Only registered and activated users can see links. ]
[Only registered and activated users can see links. ]

i can up load the file they sent me if need be it is 3.6 gigs tho

any help would be great since eincar does not seem to be great in helping me with this problem.

thanks in advance