Thread: Unfortunately iGO has stopped - NG Israel Jan 2017

Hi y'all!

New day, new issue

So, I've decided to give it a try and install iGO Primo NextGen on my tablet and there's an issue so I'm looking for solution.

Detailed informations:

What is Device that you have problem with?
- Lenovo Tab3 7 Essential

What is device screen resolution /
/ what is application (software) resolution in portrait and landscape mode (for Android)?
- Device resolution portrait 976x600 (160 dpi), landscape 552x1024 (160 dpi)
- App resolution portrait 600x952 (this information is from iGO Primo 9.6.29.625822 that I aslo have on that tablet)
- App resolution landscape 1024x528 (this information is from iGO Primo 9.6.29.625822 that I aslo have on that tablet)

Whether the device is rooted or not (for Android based devices)?
No, not rooted.

Which version of Android (Or WinCE) ?
Android 5.0.1

Which version of the navigation software, exactly?
iGO Primo Nextgen(Israel) 9.18.27.687519 (Jan 26 2017)

Where the navigation software is (internal / external memory)?
Internal memory

Which edition of maps and extras?
HERE_2017.Q2

Whether the use of the skin (which)??
Default

Detailed description of a problem:
So when I start iGO in portrait mode and after loading if I try to tilt screen to landscape app crash immediately (I get this message "Unfortunately iGO has stopped"). When I run app in landscape mode and try to change to landscape same thing happen. What is causing this?




Thank you in advance.

Best