Thread: What's required to get help.

In order for us to help you with your problem you must give at least the following info

1. WinCE, Android, Windows, iOS, etc.. and version of the OS
Ex: WinCE 6.0, Android 4.4.2, WinXPSP3

2. Device resolution and RAM (not storage/SD memory)
Ex: 480x272 64MB, hdpi 1GB, 1024x768 512MB

3. Proggy type: iGO8, Primo, NextGen, etc... and version/date
Ex: NextGen 9.18.27.687519 Gift(26Jan2017)

4. Skin used: none, Arimi, Pongo, etc... and version
Ex: diMkaWA_aP133_Modern, Pongo(19Dec2016)

5. Location of your installation (for android also specified on internal or external SD)
Ex: iGO\, internal:iGO_Avic\, external:iGO_Basarsoft\


The following info would help in debugging

1. Copy of sys.txt (copy/paste or attached it)
2. List of .zip files under ux directory (screenshot of it is fine)
3. Language and Voice (indicates TTS or non-TTS) file used: content\lang\Lang_US.zip, TTS content\voice\Voice_US_Female.zip
4. List of files under licence directory (remember NextGen uses only .lyc while non-NextGen uses only .lic files)
5. You could also zipped up entire install directory (without the maps,poi,building,dem files because those are large and often not needed) and upload it to zippyshare.com If it's too large (over 100MB), at mimimal, you need to zipped up .apk, .exe, .dll, data.zip and ux\ (or content\skin) directory