Thread: Problems with updates for 3597 FW 3.20

Report promised:
1. I have renamed all GarminDevice.xml files on other drive of the computer - no change
2. Reinstalled same FW 3.30 version clearing before and after NonVol - no change; Here I should add that I have used updater.exe as WebUpdater crashed on reinstall /downloads version and did not update it on the unit - freeze at downloading 100% and nothing further happens...../
3. Uninstalled completely GE and installed it again - same old story
4. Tomorrow I will downgrade FW to 2.80 /if not mistake the number/
Note:
1. Clear all user data did not clear them from device - still have my home location after clearing
2. Keeping finger on bottom right corner of the screen leads me to pre-boot mode /system is showing/ and nothing like clear user data.

The last note was a bit of a shock for me as I never suspect that pre-boot could be entered from bottom right corner.
Could someone test it and confirm?
I do not think that my nuvi is unique but you never knew .