Is the File Factory a fraud? The free account always gives a message that;

All free download slots are in use. You can download this file immediately by upgrading to FileFactory Premium. Otherwise, please feel free to try again shortly.

Yesterday I then paid the $12 for thirty days. Money Bookers sent me a receipt showing that the Visa credit card payment has cleared. I still can't download any files. Answers from email to FileFactory say they are working on it. How difficult can it be to activate the account that I paid for?