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  1. #1
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    Default Drivesmart 60 doesn't get satellite lock

    I have a Drivesmart 60 that powers up and everything seems fine except that it will not get a satellite position/lock. It's my Dad's GPS and he hadn't used it for well over a year. When he decided to try to use it, it wouldn't get a lock, so he tried to update it via Express. He had a map and firmware update available, so he installed those via Express, but the device still will not get a lock.

    When the unit boots, if I go to the map, it shows its current location as Miami Beach, FL (the unit has never been to FL) and we're in Indiana. I assume this is why it won't get a lock, because it's looking for satellites that aren't overhead. A couple of times I have seen a signal from 1 or 2 satellites on the Satellite page. The time is also off by a little over 7 hours (in automatic mode), not sure if that matters or not. If I manually set it, nothing changes on the Satellite screen. If I go to the "Where I've Been" screen, the date is listed as 11/10/2020 (it's currently 11//26/2021). I haven't found anywhere to correct the date.

    I decided to edit the locales.xml file and change my current location from Miami Beach, FL, to my current location in IN. The map now shows my correct location on startup, but the time and date issue still persist and, I assume, keep the unit from seeing the actual satellites overhead. I've tried a hard reset multiple times, no help. Any ideas or help appreciated!

    <Model>

    <PartNumber>006-B2268-00</PartNumber>

    <SoftwareVersion>600</SoftwareVersion>

    <Description>Garmin DriveSmart 60</Description>

    </Model>
    Last edited by Boki_Srb; 26th November 2021 at 10:39 AM. Reason: approved

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  3. #2
    Master asprin624's Avatar
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    Factors that May Cause the Device to be Unable to Acquire Satellites:


    Spoiler: info from Garmin
    Code:
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    If that does not work then contact Garmin do not keep trying different things only to brick it.

    time and date issue still persist
    That should be corrected when you connect to Garmin Express and do updates.

    I have many Garmin units and have never had the date and time wrong.

    You say:

    current location as Miami Beach, FL (the unit has never been to FL)
    At one time it was there because it keeps the last location after you shut it off and do not use it till you get back home.

    My wife does that all the time uses the GPS to get to destination turns it off and drive back home some 100 KM.
    She did not need to use the GPS because she knew how to get back home.

    A couple of weeks later:
    When I turn on the Nuvi 2595 it showed in the upper right hand last know location. <----------------
    I go outside and in about a minute it locks on to when the GPS is now.

    it then showed in the upper right hand new location being back home. (if you want a screen shot I will post it.)

    The time and date has always been correct even when the GPS has been off for weeks.

    The longest time the 2595 has been off was 6 Months.
    Only reason to put it back on was to do a map update.
    Last edited by asprin624; 26th November 2021 at 11:52 AM.

  4. #3
    Important User Drivesmart 60 doesn't get satellite lock
    Drivesmart 60 doesn't get satellite lockDrivesmart 60 doesn't get satellite lock
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    @Sparkydude
    [Only registered and activated users can see links. ]. The second method in that post (for nuvi 2xxx/3xxx) is applicable to your DriveSmart. Clearing nonvol is more comprehensive than a reset and will clear out irrelevant and possibly corrupt data from the non-vol region of the device's flash memory which may be confusing the device. Leave it outside with a clear view of the sky for to up to 20 or 30 minutes as it needs to completely rebuild the satellite data.

  5. #4
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    Thanks for the help & ideas. It has been updated a couple of times now, through Express, and on different computers, and the time is still off by about 7 hours and 10 minutes. There's no World Clock app on this unit, so I have no idea what it thinks the date is, other than the Where I've Been app will only show 11/10/20.

    I left it turned on all day today while I slept (night shift worker) and now it thinks it's just outside of Olathe, KS. So not sure why it jumped to there after I changed the xml file to put it at my house in IN earlier this morning

    Clear it's non-volatile memory.
    I thought that I had tried that before, but realized just now that I had only cleared user data while in the diagnostic menu. After clearing the nonvolatile memory, it has put its location back to my house, but the no lock/time issue still persists.

    A few weeks ago, I put it on a battery pack and left it in the middle of my hay field (absolutely no overhead obstructions) for over 3 hours and it never obtained satellite lock. Occasionally it would show that it was receiving a signal from 1 or 2 satellites, but never updated its clock or position.

    At one time it was there because it keeps the last location after you shut it off and do not use it till you get back home.
    He bought the unit brand new and has only used it locally around IN and on a trip to the Smokies. So the farthest south it has physically been is Great Smokey Mountain National Park, TN and over into Cherokee, NC. He didn't get to take any more trips due to the Covid pandemic, so it was completely dead after not being hooked to power for well over a year and probably closer to 2 years. I'm not sure if these units have an RTC battery that died, but I'll probably open it up to see. Maybe letting it die completely will reset the clock & maybe, if it restarts the clock at midnight, I can power it up then & get the clock correct. Still no idea if there's a way to change the date though.

    If that does not work then contact Garmin do not keep trying different things only to brick it.
    He contacted Garmin about a week ago and he said they wouldn't repair it and only offered him a discount on a refurbished device since he's out of warranty. So now he says he doesn't care what I do with it. I don't plan on doing anything destructive, but will probably open it up to check connections/corrosion/solder joints, which is stuff I do for my occupation anyway.

  6. #5
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    Here's a comparison of my dad's Drivesmart 60 satellite screen and my Drivesmart 61. Since it's not even looking for the correct satellites, it will be pure luck if it ever sees enough to actually get a lock.

    Spoiler: images

    [Only registered and activated users can see links. ]

    [Only registered and activated users can see links. ]


    Here's a shot showing that it's still capable of receiving satellite signal (at 19:40 today), so hoping that it's still able to be fixed.

    Spoiler: large pic
    [Only registered and activated users can see links. ]


    Here it is with 2 satellites locked, hoping 1 or 2 more will give it a 3D lock and position/time fix.

    Spoiler: large pic
    [Only registered and activated users can see links. ]



    Do not post consecutive posts, use EDIT instead. Respect all other rules as well.
    Read carefully:
    [Only registered and activated users can see links. ]
    and
    [Only registered and activated users can see links. ]
    Last edited by Boki_Srb; 27th November 2021 at 09:15 AM. Reason: merged 3 posts, spoilers, approved

  7. #6
    Important User Drivesmart 60 doesn't get satellite lock
    Drivesmart 60 doesn't get satellite lockDrivesmart 60 doesn't get satellite lock
    Butters's Avatar
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    Open it and remove the battery connection to the PCB for a while, sometimes 5 minutes is enough to completely drain any residual current but leaving it disconnected overnight is certain. There's no RTC battery like in a PC however just like removing the power from a computer for a while drains the motherboard to fix some boot issues, removing power completely from a Garmin device can cure some weird behaviour in a broader sense.

  8. #7
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    Opening it up and pulling the battery will definitely be the next step. At one point, last night, I had 3 sats locked for about 20 minutes but the unit still didn't get a position lock or time/date update.

 

 

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