@mmain
You've got the device set in MPT (Media Transport Protocol) when you must have it in Mass Storage Mode (MSM). See here for instructions: [Only registered and activated users can see links. ].
Look in ".System" folder but don't remove basemap (gmapbmap.img) from there. Remove any associated files named *.gma & *.unl too. Don't remove anything else and make sure you copy everything before removal.
In your PC's File Explorer Options>View unticking "Hide extensions for known file types" will make it easier to find the various files you should remove. Make sure you disconnect from PC and let it boot up before then turning it off again before finally reconnecting to see what GarminExpress offers you.
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