Thread: Zumo 345LM reduced connectivity issues with Basecamp

Hi,

I am new to this forum and impressed by the posts and topics I read here, so I think this community maybe can help me with this zumo 345LM problem:

I recently purchased this device second hand.
Maps were recently updated by former owner to Western Europe NTU2022.10 and also a Foursquare map is available on the device.
Also user info was deleted via the menu I guess because I had to setup localization etc.

Navigation is no issue at all, but after connecting to W10 PC (in Mass storage Mode) and starting up Basecamp the problem starts:

First of all a pop-up appears in BC with the error message: (translated from Dutch)
"There is a communication problem with the Garmin device GARMIN. Communication with the device may take place with reduced functionality."

When I click OK Basecamp shows my device as : GARMIN ( H: )
Normally you should see the device-id here, this id is available in Garmindevice.xml
also in the device a link to UserData and the map CN Europe NTU 2022.10 Foursquare is shown
I don't see the CN Europe NTU 2022.10 here, but both maps are shown on the device when I go to my Maps there.

Also it's not possible to see the Active Logs directly in BC which are on the device ( I have to get them from GPX directory via File explorer) (Current logs GPX file)

Transferring options are also not changeable.

I did make a copy of the Device to an SD card and when inserting the SD card in computer slot, I see same behaviour.
So it looks like a configuration issue in the files / directories.
Deleting GarminDevice.xml and GPX maps on H: drive did not help either.

Also Garmin express is able to reïnstall the maps on the device, but making a copy yo the computer gives an error message during activating of the maps. Also the device transfer options are not visible because the device is not shown in the pull down menu
In the device-info menu this option is also greyed out

I had no issues on the same computer with a Zumo 340LM and I also tried another laptop also with no success.

I made a dump from this device with the JaVaWa device tool.
Which can be found here:

[Only registered and activated users can see links. ]

Any help is appreciated.