great - that sounds simpler - thanks Butters.
i had no problem getting it to hard reset or boot into diagnostic mode this time
I just did both the hard reset and then the Clear Nonvol

will see if it can find addresses and report back


OK so status is as follows
after doing the above resets - i have tried 3 random but apparently good postcodes - and each time the same result
"no matches found!" message
I then tried a search by town "Swansea" and received the same result "no matches found"

I looked in settings and there is a map loaded
it gives the following information under settings=>Map=>info
CN Europe NTU 2020.20 ( with an orange tick in the box next to it )
and then in kind of greyed out text underneath it says
[1] UK & Ireland

does this give anyone any clues as to what is going on and what to try next?
much appreciated!