thank you - but my device will not display the prompt to turn power off - in step 1
starting with the device - apparently OFF - after holding the power key down
1st the Garmin logo appears - then it disappears after around 10 seconds - nothing further is displayed no matter how long I hold the power button down ....

if I assume it is properly OFF and attempt to continue with steps 2 onwards - when holding down on lower right portion of screen - again it just boots up normally - no option to reset ....??


any ideas?