Thanks - that makes a lot of sense! I come from an IT background, and the problem just smelled of something low level like that. I will get my friend to check the revision, but my guess is that it has never been updated.
Everything I read is that Garmin Express should be used, but because I have a garmin Montana, I use Basecamp, and it picked up the Zumo okay and also offered to update its firmware, which makes me wonder whether Basecamp is a sufficient substitute for Garmin Express, or is there something that the Zumo explicitly needs Garmin Express for?



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