Quote Originally Posted by Grumpier View Post
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One more thing, why was Garmin UK so, unknowledgeable and so useless? This really was such a simple thing to have to do and I don't believe for one minute the real techy guys, wherever they are in the world, didn't know. A simple memo to all service centres, saying, rename the file. How difficult is that. Rant over.
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As with all large organisations, it's probably not totally fair to judge them on the failings of one or two staff but to state the obvious a chain is only as strong as it's weakest link. I've had email exchanges with certain service droids who were obviously thinking about their next beer-break rather than the problem. In your case, someone hit 'crappy-response #3' rather than even think about what's actually been asked i reckon.

It's blindly obvious to the ppl in here who have responded to your problem, and many readers, that no DEM .img will work in .System named as D2249750A or anything else other than gmapdem or gmapdem1, but will work in the unit or card Map folder with 'anyname' as we've been saying. The lowest of the lowest newbie trainee customer [dis]service officer at Garmin should and would also know that, along with the fact that if it's not appearing in map info then it's not working. That's because it's Garmin File Naming 1.01 for 3xxx nuvi series and related. If i was in a regional service division and got a memo from on-high saying anything more than a warning that replacement dems are being loaded to .System named other than gmapdem [such as saying don't forget to tell customers to either rename it or move it to a Map folder], my reaction would be 'Thanks Capt. Obvious!'

It's good you're finally sorted anyway. Thread marked 'solved'.