@Strephon
Don't hold back, give it to him straight! (ie Wow! I wish i'd said that....!). Actually, I'd go one further. If new users can't be bothered familiarising themselves with such easily obtained information and then incorrectly complain that there is "no help here", then we shouldn't want them here. Delete their carping useless posts, card them, if they do it again ban or delete their accounts and if they do really wish to participate then they can start all over again by re-registering. The next time they may try harder. I'll help anyone if i can here, provided they at least make an attempt to help themselves. I know you, Caty in particular, and many others feel the same.

Sorry Caty, OT i know. Usual invite, delete this if it's unhelpful, no offence taken.