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8th November 2022, 09:31 AM #1Super Member
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Garmin Drivesmart 65 stuck on boot - Problem
Hello guys,
The patient is Garmin Drivesmart 65. The device was updated through Garmin Express for new software and supported EU maps (this was not done by me just sharing previous history what was told to me I really dont know was there any error during the procedure). Also I want to underline that device wasnt patched (also cannot 100% be sure as device is not mine). After couple of days the device is just stuck on Boot keeps loading and loading...(see picture below).
Spoiler: GARMIN STUCK IN BOOT
I have tried to enter "engineering menu" standard way but haven't succeed in standard way. I found out that this device has special way to enter "engineering menu" by holding power button and when garmin logo appears power button should be fast released and pressed again. After this procedure one can access this menu please see spoiler below:
Spoiler: Engineering Menu 4 options
There are 4 options to choose:
1. Normal boot
2. Clear User Manual
3. Recover from software failure
4. Cancel boot timeout
I have tried option 1) 3) and 4) (unfortunately none of this helped).
After trying the option 3) I got this menu below:
Spoiler: After option 3 is selected
I hope expert from this forum section will help to solve this issue and give advices how to recover this device from the death
EDIT: Very important to underline that device is not recognized by PC via USB connection when this problem occuredLast edited by Gord_Power; 8th November 2022 at 10:52 AM.
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8th November 2022, 09:48 AM #2iGO Enthusiast
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8th November 2022, 11:05 PM #3Important User
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@Gord_Power
Unfortunate the DriveSmart 65 is not related (firmware-wise) to the nuvi 65 device discussed in the thread linked above. Your DS65 is Linux based rather than having the usual Garmin proprietary OS and firmware.
Even though you don't know the exact cause resulting in the boot failure, you've eliminated a corrupt firmware file (Garmin quite correctly refers to the firmware as 'software' in that example of "3. Recover from software failure"). So my guess is that it's been interrupted while the map update was being done via Garmin Express resulting in a corrupt/incomplete .IMG file loaded. Then when the device tries to load maps on start-up it fails to fully boot.
Unfortunately, with a Linux-based Garmin device case strongly suspecting the corrupt map file issue isn't helpful in being able to fix that issue. I don't know of any way to 'cure' Garmin's version of Linux firmware ("*.update") whereas with the proprietary fw ("*.gcd or *.rgn") several cure methods are well-known universally. If some Linux expert has worked that out they've not released it publicly. Without Mass Storage mode available it's also not possible to use a PC to simply remove any map .img file or format the internal memory and I see you clearly understand that already.
Perhaps it may successfully connect to a Linux computer?
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9th November 2022, 10:04 AM #4Super Member
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@Butters @Boki
Thank you very much to both of you for time and effort to help and clarify this to me.
Regarding this last option proposed by @Butters I will certainly try in next few days to connect device to a Linux computer to see is it possible to access the device. I will inform back.
Best regards.
UPDATE: The owner (my good friend) figured out that he still have warranty for this device from the Official Garmin Store (1 more month of warranty period). They said that they will try to solve the problem we will see.Last edited by Gord_Power; 12th November 2022 at 01:34 AM.
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