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  1. #1
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    Firmware BaseCamp keeps crashing

    Hello. I got the Etrex 30x with a genuine map on the device (TopoDrive Hellas), everything works great. Tried one free map on my microSD card, ([Only registered and activated users can see links. ], everything worked fine, and I can see both genuine, Pegasus map, and the TopoActive Europe that's bandled with the device on BaseCamp when I connect the device to basecamp.
    Then I tried a [Only registered and activated users can see links. ] Unlocked map, and I couldn't see it on BaseCamp when I connected the device. I can view the map on the etrex 30x, but not on BaseCamp. Then I copied [Only registered and activated users can see links. ] on the microSD. I can see the map on the device, but when I connect and startup BaseCamp, it instantly crashes. Removed the microSD, connected and restarted BaseCamp, still crashes. Uninstalled, cleaned all files, reinstalled, reset basecamp settings, but as soon as I connect my eTrex, it crashes. Reset the etrex, BaseCamp still crashes when I connect the device. I can use BaseCamp when I don't have the device connected, but using BaseCamp with no maps is not fun, and not being able to connect the device beats the purpose of BaseCamp. Does this mean there is problem with unlocked maps? Did it lock basecamp because I used an unlocked map? Any ideas?



    Moved post from eTrex Touch 25/35 FW section to Garmin Discussions section.
    Last edited by smokefree; 10th February 2016 at 13:56.

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  3. #2
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    For a map to also show up in BaseCamp, the MS flag of the map needs to be set to '0'.
    A crashing BaseCamp could be an indication that the installation may have got corrupt. Try reinstalling BaseCamp.
    To avoid clutter, please don't leave any "Thank You" posts but use the Xlosbkb button or the LIKE this post ↑ link instead
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    Report broken download links by using the ADYp6au button at the lower left hand corner of that post.

  4. #3
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    Which Basecamp version? Do you get error report when crashing? Mac or Windows?
    [Only registered and activated users can see links. ]
    [Only registered and activated users can see links. ]

    [Only registered and activated users can see links. ]
    You have to navigate to get to the good.
    Nuvi1250/Nuvi 34xx/Nuvi 2200/Nuvi 66/Oregon 600/Galaxy S5 MM 6.0.1/TomTom GO/iGO Nextgen Avic,Basar,Isr.Gift/Navigon
    Please don't flood my pm box with questions you can post on forum!! You won't hear back from me.

  5. #4
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    BaseCamp 4.5.2,
    driver grmnusb.sys 2.3.1.0,
    Windows 7 SP1 64bit all up-tp-date and genuine,
    no patches on basecamp,
    etrex 30x with latest genuine firmware,
    topoactive europe 2.0.1 genuine,
    topodrive hellas v2015.B1 genuine.

    I've already uninstalled, cleaned everything, reinstalled, deleted all tracks from device (since it's a common problem that can cause basecamp to crash), reset the application and the device. Yet, the problem remains. I didn't have any problem prior to installing the unlocked anadigit 6.41 map to the microsd. (As I said before, I already removed the microSD and removed this map).

  6. #5
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    May you post Basecamp crash log, it usually shows it up?

    sent with my phone
    [Only registered and activated users can see links. ]
    [Only registered and activated users can see links. ]

    [Only registered and activated users can see links. ]
    You have to navigate to get to the good.
    Nuvi1250/Nuvi 34xx/Nuvi 2200/Nuvi 66/Oregon 600/Galaxy S5 MM 6.0.1/TomTom GO/iGO Nextgen Avic,Basar,Isr.Gift/Navigon
    Please don't flood my pm box with questions you can post on forum!! You won't hear back from me.

  7. #6
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    No crash logs generated. The event viewer gives me the following message under errors:
    Faulting application name: BaseCamp.exe, version: 4.5.2.1, time stamp: 0x55e4e92b
    Faulting module name: BaseCamp.exe, version: 4.5.2.1, time stamp: 0x55e4e92b
    Exception code: 0xc0000409
    Fault offset: 0x00a51ba8
    Faulting process id: 0x2b40
    Faulting application start time: 0x01d16352e7f3763e
    Faulting application path: C:\Program Files (x86)\Garmin\BaseCamp\BaseCamp.exe
    Faulting module path: C:\Program Files (x86)\Garmin\BaseCamp\BaseCamp.exe
    Report Id: 3ecafa8b-cf46-11e5-8d1f-002522aa14df

    The exception code is always the same, the other numbers change.

  8. #7
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    Your installer looks corrupt.
    Download new Basecamp released today and retry
    [Only registered and activated users can see links. ]
    [Only registered and activated users can see links. ]
    [Only registered and activated users can see links. ]

    [Only registered and activated users can see links. ]
    You have to navigate to get to the good.
    Nuvi1250/Nuvi 34xx/Nuvi 2200/Nuvi 66/Oregon 600/Galaxy S5 MM 6.0.1/TomTom GO/iGO Nextgen Avic,Basar,Isr.Gift/Navigon
    Please don't flood my pm box with questions you can post on forum!! You won't hear back from me.

  9. #8
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    Just did it, same thing. Also if I connect using Garmin type instead of Mass storage device, I'm getting a message that the following items cannot be transferred: -waypoints, -routes. I did a master reset and my problems are still there.
    I also tried to update my Eastern Europe map (released today, version 3) with Garmin Express. Firstly I used Garmin Type connection, but Garmin Express gave me a message: Update Failed. Then I used Mass Storage Device connection and the update succeeded.

  10. #9
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    I copied latest Anadigit map in my virtual sd on pc and new Basecamp sees it nicely.
    May be is your map corrupt in etrex ? Try to reload the file.

    [Only registered and activated users can see links. ]
    [Only registered and activated users can see links. ]
    [Only registered and activated users can see links. ]

    [Only registered and activated users can see links. ]
    You have to navigate to get to the good.
    Nuvi1250/Nuvi 34xx/Nuvi 2200/Nuvi 66/Oregon 600/Galaxy S5 MM 6.0.1/TomTom GO/iGO Nextgen Avic,Basar,Isr.Gift/Navigon
    Please don't flood my pm box with questions you can post on forum!! You won't hear back from me.

  11. #10
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    But the map itself works on the device with no problems.
    I tried my gps on a mac as well. If I make connection on Garmin type, basecamp and garmin express on mac, both of the programs crash. But if I connect it using Mass Storage Device type, it works and shows the maps and all custom data (waypoints, routes etc).

    Do you usually connect garmin using Mass Storage Device connection type, or Garmin type?

 

 
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