Welcome guest, is this your first visit? Click the "Create Account" button now to join.
Likes Likes:  0
Results 1 to 7 of 7
  1. #1
    Junior Member
    Join Date
    Apr 2022
    Location
    UK
    Posts
    3
    Rep Power
    0

    Default DNX9190DABS "this device is not compatible with Express"

    Hi,
    (I've searched the forums but apologize if this is something answered elsewhere). I've just had a DNX9190 installed. I tried to start the traffic subscription so went to update the firmware but the version in the unit says it is 1.9.009.3800 which is the latest version according to Kenwood/Garmin. I've put a blank SD in the unit and got the .xml file onto the SD card as per the instructions. However when the SD is put into my laptop I get the message from Garmin Express "Kenwood 2019 This device is not compatible with Express".

    I've contacted support but they just point me to articles I was already following to update the unit anyway.

    Any suggestions as to what I've missed? Sorry if it's anything obvious.

    UPDATE: Garmin support have now asked for the Support report from Garmin Express. I'll keep this post updated as things progress....
    Last edited by twigrose; 7th April 2022 at 12:35 PM.

  2.    Advertissements


  3. #2
    iGO Enthusiast DNX9190DABS "this device is not compatible with Express"
    DNX9190DABS "this device is not compatible with Express"DNX9190DABS "this device is not compatible with Express"DNX9190DABS "this device is not compatible with Express"DNX9190DABS "this device is not compatible with Express"DNX9190DABS "this device is not compatible with Express"DNX9190DABS "this device is not compatible with Express"DNX9190DABS "this device is not compatible with Express"
    Boki_Srb's Avatar
    Join Date
    Jun 2014
    Location
    Niš
    Age
    50
    Posts
    5,557
    Rep Power
    3648

    Default

    It is brand name unit, so:
    Code:
    Please Login or Register to see the links
    only legal way
    Before asking a question, know it's already discussed here and at 99.9% is not unique. Use search.
    NO ONE IS A SEER, READ (click on): [Only registered and activated users can see links. ] <- Click!
    [Only registered and activated users can see links. ] <- Click!

    Spoiler: obs
    Many questions become very arduous, a lot of time chewed deja vu...Since we have lost all the year of work and effort, many people have no will to answer the same questions again. Me neither. Use a search, please.

  4. #3
    Junior Member
    Join Date
    Apr 2022
    Location
    UK
    Posts
    3
    Rep Power
    0

    Default

    Thanks, but that is exactly the page with the instructions I have followed. I tried updating the firmware but the USB says "no media files" when plugged in with the firmware update (the numbers are the same as the unit so I'm assuming it's ignoring them). Then when I've got the imprint on the SD I get "not compatible with Express". So I do not know what else I can do?
    Last edited by twigrose; 7th April 2022 at 11:32 AM.

  5. #4
    iGO Enthusiast DNX9190DABS &quot;this device is not compatible with Express&quot;
    DNX9190DABS &quot;this device is not compatible with Express&quot;DNX9190DABS &quot;this device is not compatible with Express&quot;DNX9190DABS &quot;this device is not compatible with Express&quot;DNX9190DABS &quot;this device is not compatible with Express&quot;DNX9190DABS &quot;this device is not compatible with Express&quot;DNX9190DABS &quot;this device is not compatible with Express&quot;DNX9190DABS &quot;this device is not compatible with Express&quot;
    Boki_Srb's Avatar
    Join Date
    Jun 2014
    Location
    Niš
    Age
    50
    Posts
    5,557
    Rep Power
    3648

    Default

    Card FAT32 formatted? Good quality, upright? No viruses on PC?
    Before asking a question, know it's already discussed here and at 99.9% is not unique. Use search.
    NO ONE IS A SEER, READ (click on): [Only registered and activated users can see links. ] <- Click!
    [Only registered and activated users can see links. ] <- Click!

    Spoiler: obs
    Many questions become very arduous, a lot of time chewed deja vu...Since we have lost all the year of work and effort, many people have no will to answer the same questions again. Me neither. Use a search, please.

  6. #5
    Junior Member
    Join Date
    Apr 2022
    Location
    UK
    Posts
    3
    Rep Power
    0

    Default

    Hi
    Yes, double checked that this morning as it did occur to me. It's 32gb too. (Also tried it on work PC and get the same message)

  7. #6
    iGO Enthusiast DNX9190DABS &quot;this device is not compatible with Express&quot;
    DNX9190DABS &quot;this device is not compatible with Express&quot;DNX9190DABS &quot;this device is not compatible with Express&quot;DNX9190DABS &quot;this device is not compatible with Express&quot;DNX9190DABS &quot;this device is not compatible with Express&quot;DNX9190DABS &quot;this device is not compatible with Express&quot;DNX9190DABS &quot;this device is not compatible with Express&quot;DNX9190DABS &quot;this device is not compatible with Express&quot;
    Boki_Srb's Avatar
    Join Date
    Jun 2014
    Location
    Niš
    Age
    50
    Posts
    5,557
    Rep Power
    3648

    Default

    You are not the first to have this problem.
    All you have to do is write to their technical support and complain.

    Maybe there is an alternative way, but not on this Forum
    Before asking a question, know it's already discussed here and at 99.9% is not unique. Use search.
    NO ONE IS A SEER, READ (click on): [Only registered and activated users can see links. ] <- Click!
    [Only registered and activated users can see links. ] <- Click!

    Spoiler: obs
    Many questions become very arduous, a lot of time chewed deja vu...Since we have lost all the year of work and effort, many people have no will to answer the same questions again. Me neither. Use a search, please.

  8. #7
    VIP Master DNX9190DABS &quot;this device is not compatible with Express&quot;
    DNX9190DABS &quot;this device is not compatible with Express&quot;DNX9190DABS &quot;this device is not compatible with Express&quot;
    Garman_Nuvi's Avatar
    Join Date
    Apr 2015
    Location
    On the move
    Posts
    113
    Rep Power
    187

    Default

    Quote Originally Posted by twigrose View Post
    Hi
    Yes, double checked that this morning as it did occur to me. It's 32gb too. (Also tried it on work PC and get the same message)
    So not Garmin Express from your test on the work PC, has to be SD card or garmindevice.xml did not copy correctly from device, check the Garmin folder for it.
    Spoiler: SD card for Map update
    QlcWLO8

    I tried a couple ,they worked fine
    Spoiler: From Garmin Express 7.12
    Hmg8qR3
    Last edited by Garman_Nuvi; 8th April 2022 at 07:59 AM.

 

 

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •