IGo Primo 9 crash

[ralmoos]

Morning guys, installed igo primo on my headunit (chinese) and maps/licenses for them, everything seems working fine , no errors when i drive normally, only when setting a route and following it for 5/10 minutes i get an error message in chinese that includes *monsun.exe* in the middle of the message, and the head unit resets itself , as far as im aware the headunit has 800mhz processor and 256mb ram on it .
This is the exact head unit i bought

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Crash.txt

Spoiler: crash

------------------------------------------------------
------------------------------------------------------
------------------ Crash Log Begin -------------------


Current System time: "2019-03-18 21:39:07"
Build version: 9.6.2.209584
Build configuration: Product--ARCHFAM
OS version: 6.0

Uptime: 98277 h 38 m 58 sec 0 msec

Memory Stats:

FreeMemory: 30 MB, 440 KB, 0 B
TotalUseableMemory: 76 MB, 416 KB, 0 B
MaxMemory: 129 MB, 0 KB, 0 B
ReservedMemory: 1 MB, 444 KB, 0 B
ActualCacheSize: 8 MB, 787 KB, 45 B
GarbageSize: 7 MB, 853 KB, 315 B


Exception: 0xc0000005
At address: 0x00182424
Access violation reading address: 0x00000001
0x00182424 (A)


WinCE CallStack snapshot (function names unknown - map file \Storage Card\iGO\Primo.map not found):

0x40029500 (A)
0x00012054 (A)
0x0001162c (A)
0x000117dc (A)
0x000118c4 (A)
0x0065048c (A)
0x400761d0 (A)
0x40057e00 (A)
0x40051fd0 (A)
0x4002a794 (A)
0x4002aa84 (A)
0x400520d0 (A)
0x00182424 (A)
0x00180034 (A)
0x001769bc (A)
0x001774b4 (A)
0x001780d8 (A)
0x00179d00 (A)
0x0017cec4 (A)
0x0017ca38 (A)
0x0017d2fc (A)
0x0017d5c0 (A)
0x0017db38 (A)
0x000a1534 (A)
0x00096350 (A)
0x000977dc (A)
0x0006da0c (A)
0x00071950 (A)
0x00726f2c (A)
0x000505b0 (A)
0x00659294 (A)
0x00647c3c (A)
0x006522ec (A)
0x007633cc (A)
0x005c7af0 (A)
0x005c7624 (A)
0x005c9d80 (A)
0x005cacf4 (A)
0x0065022c (A)
0x00650440 (A)
0x0004ce68 (A)


Error message:

The application failed to start last time. Do you want to reset to factory defaults and lose all your POIs, tracks and settings?


Global status:

bInFocus: 1
bMouseDown: 0
bInLogic: 0
bInRender: 1
CurrentState[128]: st_EasyNav
GPS Pos: (-2.955830,53.665632)
Camera: pos:(-2.955691,53.665702) rot:635 persp:7000 zoom:45.000000 eng=2)


State queue:

0. st_MainMenu
1. st_EasyNav


Waypoints:

0. roadpos:(-2.955972,53.665593) realpos:(-2.955972,53.665593) Name:136 Balmoral Drive, Southport PR9 8
1. roadpos:(-2.957630,53.665029) realpos:(-2.957624,53.665023) Name:112 Balmoral Drive Southport


Route Parameters:

Vehicle type: Car
Planning method: Fastest
User pref. mask: 0x2EDE
Correctness: 100
User u-turn penalty: 3000


Maps:

map\United_Kingdom_HERE_2018.Q4_181205.fbl ver:0x02f3 time:0x5c07dd84 cid:7406734
map\United_Kingdom_HERE_2018.Q4_181205.fbl ver:0x02f3 time:0x5c07dd85 cid:7414926
map\United_Kingdom_HERE_2018.Q4_181205.fbl ver:0x02f3 time:0x5c07dd85 cid:7423118
map\United_Kingdom_HERE_2018.Q4_181205.fbl ver:0x02f3 time:0x5c07dd86 cid:7431310
map\United_Kingdom_HERE_2018.Q4_181205.fbl ver:0x02f3 time:0x5c07dd86 cid:7439502
map\United_Kingdom_HERE_2018.Q4_181205.fbl ver:0x02f3 time:0x5c07dd86 cid:7447694


HNR files:



--------------------- LUA stack ----------------------


Lua stack[ 0] :
Lua stack[ 1] :
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Lua stack[14] :

------------------- Crash Log End --------------------
------------------------------------------------------
------------------------------------------------------



------------------------------------------------------
------------------------------------------------------
------------------ Crash Log Begin -------------------


Current System time: "2019-03-18 22:25:38"
Build version: 9.6.2.209584
Build configuration: Product--ARCHFAM
OS version: 6.0

Uptime: 98278 h 25 m 34 sec 0 msec

Memory Stats:

FreeMemory: 19 MB, 480 KB, 0 B
TotalUseableMemory: 74 MB, 512 KB, 0 B
MaxMemory: 129 MB, 0 KB, 0 B
ReservedMemory: 1 MB, 444 KB, 0 B
ActualCacheSize: 16 MB, 330 KB, 576 B
GarbageSize: 15 MB, 857 KB, 893 B


Exception: 0xc0000005
At address: 0x00b60aac
Access violation reading address: 0x00000013
0x00b60aac (A)


WinCE CallStack snapshot (function names unknown - map file \Storage Card\iGO\Primo.map not found):

0x40029500 (A)
0x00012054 (A)
0x0001162c (A)
0x000117dc (A)
0x000118c4 (A)
0x0065048c (A)
0x400761d0 (A)
0x40057e00 (A)
0x40051fd0 (A)
0x4002a794 (A)
0x4002aa84 (A)
0x400520d0 (A)


Error message:

The application failed to start last time. Do you want to reset to factory defaults and lose all your POIs, tracks and settings?


Global status:

bInFocus: 1
bMouseDown: 0
bInLogic: 0
bInRender: 1
CurrentState[128]: st_EasyNav
GPS Pos: (-2.984117,53.656497)
Camera: pos:(-2.984089,53.656559) rot:2374 persp:5836 zoom:45.000000 eng=2)


State queue:

0. st_MainMenu
1. st_EasyNav


Waypoints:



Route Parameters:

Vehicle type: Car
Planning method: Fastest
User pref. mask: 0x2EDE
Correctness: 100
User u-turn penalty: 3000


Maps:

map\United_Kingdom_HERE_2018.Q4_181205.fbl ver:0x02f3 time:0x5c07dd84 cid:7406734
map\United_Kingdom_HERE_2018.Q4_181205.fbl ver:0x02f3 time:0x5c07dd85 cid:7414926
map\United_Kingdom_HERE_2018.Q4_181205.fbl ver:0x02f3 time:0x5c07dd85 cid:7423118
map\United_Kingdom_HERE_2018.Q4_181205.fbl ver:0x02f3 time:0x5c07dd86 cid:7431310
map\United_Kingdom_HERE_2018.Q4_181205.fbl ver:0x02f3 time:0x5c07dd86 cid:7439502
map\United_Kingdom_HERE_2018.Q4_181205.fbl ver:0x02f3 time:0x5c07dd86 cid:7447694


HNR files:



--------------------- LUA stack ----------------------


Lua stack[ 0] :
Lua stack[ 1] :
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Lua stack[ 9] :
Lua stack[10] :
Lua stack[11] :
Lua stack[12] :
Lua stack[13] :
Lua stack[14] :

------------------- Crash Log End --------------------
------------------------------------------------------
------------------------------------------------------



------------------------------------------------------
------------------------------------------------------
------------------ Crash Log Begin -------------------


Current System time: "2019-03-20 16:58:37"
Build version: 9.6.2.209584
Build configuration: Product--ARCHFAM
OS version: 6.0

Uptime: 98320 h 58 m 33 sec 0 msec

Memory Stats:

FreeMemory: 1 MB, 12 KB, 0 B
TotalUseableMemory: 74 MB, 16 KB, 0 B
MaxMemory: 129 MB, 0 KB, 0 B
ReservedMemory: 1 MB, 444 KB, 0 B
ActualCacheSize: 27 MB, 190 KB, 874 B
GarbageSize: 27 MB, 221 KB, 882 B



--------------------------------------------------------------------------
Process Name PID BaseAddr ParentPID PrioBase
--------------------------------------------------------------------------
0x00000000 0x00000000 0x00000000 0x00000000
--------------------------------------------------------------------------
--------------------------------------------------
Modules Name BaseAddr BaseSize
--------------------------------------------------
toolhelp.dll 0x400e0000 0x00006000
coredll.dll 0x40010000 0x00094000
nspm.dll 0x402a0000 0x00006000
oleaut32.dll 0x404a0000 0x00031000
ssllsp.dll 0x402c0000 0x0000b000
wspm.dll 0x40290000 0x00006000
wininet.dll 0x40ed0000 0x00084000
ws2.dll 0x40280000 0x0000d000
shlwapi.dll 0x40570000 0x00024000
fpcrt.dll 0x40130000 0x00012000
ole32.dll 0x40460000 0x0002f000
nnghal.dll 0x40ec0000 0x0000d000
--------------------------------------------------

--------------------------------------------------------------
Threads TID BasePrio DeltaPrio
--------------------------------------------------------------
--------------------------------------------------------------


Exception: 0xc0000005
At address: 0x00182424
Access violation reading address: 0x00000001
0x00182424 (A)


WinCE CallStack snapshot (function names unknown - map file \Storage Card\iGO\Primo.map not found):

0x40029500 (A)
0x00012054 (A)
0x0001162c (A)
0x000117dc (A)
0x000118c4 (A)
0x0065048c (A)
0x400761d0 (A)
0x40057e00 (A)
0x40051fd0 (A)
0x4002a794 (A)
0x4002aa84 (A)
0x400520d0 (A)
0x00182424 (A)
0x00180034 (A)
0x001769bc (A)
0x00179474 (A)
0x00179d00 (A)
0x0017cec4 (A)
0x0017ca38 (A)
0x0017d2fc (A)
0x0017d5c0 (A)
0x0017db38 (A)
0x000a1534 (A)
0x00096350 (A)
0x000977dc (A)
0x0006da0c (A)
0x00071950 (A)
0x00726f2c (A)
0x000505b0 (A)
0x00659294 (A)
0x00647c3c (A)
0x006522ec (A)
0x007633cc (A)
0x005c7af0 (A)
0x005c7624 (A)
0x005c9d80 (A)
0x005cacf4 (A)
0x0065022c (A)
0x00650440 (A)
0x0004ce68 (A)


Error message:

The application failed to start last time. Do you want to reset to factory defaults and lose all your POIs, tracks and settings?


Global status:

bInFocus: 1
bMouseDown: 0
bInLogic: 0
bInRender: 1
CurrentState[128]: st_EasyNav
GPS Pos: (-2.982217,53.636708)
Camera: pos:(-2.982195,53.636733) rot:3393 persp:7000 zoom:45.000000 eng=2)


State queue:

0. st_MainMenu
1. st_EasyNav


Waypoints:

0. roadpos:(-2.970013,53.635207) realpos:(-2.970013,53.635207) Name:Unnamed road, Southport
1. roadpos:(-3.003889,53.644497) realpos:(-3.003903,53.644492) Name:58 Eastbank Street Southport


Route Parameters:

Vehicle type: Car
Planning method: Fastest
User pref. mask: 0x2EDE
Correctness: 100
User u-turn penalty: 3000


Maps:

map\United_Kingdom_HERE_2018.Q4_181205.fbl ver:0x02f3 time:0x5c07dd84 cid:7406734
map\United_Kingdom_HERE_2018.Q4_181205.fbl ver:0x02f3 time:0x5c07dd85 cid:7414926
map\United_Kingdom_HERE_2018.Q4_181205.fbl ver:0x02f3 time:0x5c07dd85 cid:7423118
map\United_Kingdom_HERE_2018.Q4_181205.fbl ver:0x02f3 time:0x5c07dd86 cid:7431310
map\United_Kingdom_HERE_2018.Q4_181205.fbl ver:0x02f3 time:0x5c07dd86 cid:7439502
map\United_Kingdom_HERE_2018.Q4_181205.fbl ver:0x02f3 time:0x5c07dd86 cid:7447694


HNR files:



--------------------- LUA stack ----------------------


Lua stack[ 0] :
Lua stack[ 1] :
Lua stack[ 2] :
Lua stack[ 3] :
Lua stack[ 4] :
Lua stack[ 5] :
Lua stack[ 6] :
Lua stack[ 7] :
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Lua stack[ 9] :
Lua stack[10] :
Lua stack[11] :
Lua stack[12] :
Lua stack[13] :
Lua stack[14] :

------------------- Crash Log End --------------------
------------------------------------------------------
------------------------------------------------------

sys.txt

Spoiler: sys

[folders]
has_secondary_root=0

[navigation]
use_duration_for_tunnel=1
stop_at_tunnel_end=1

[feature]
tunnel_guidance=0

[interface]
show_exit=1
extra_settings=1
show_tmc_config=1
show_tmc_eventlist=1
show_programs=1
mapfontscale=120
laneinfo_signpost_enabled=1
shutdown_time=0
recalc_voice=0
start_navigation_time=10
max_flag_distance_3d=3000


[power]
powermgm_state=0

[other]
demo_enabled=0

[debug]
skip_eula=1
experimental_features=1
show_battery_percent=1
hnr=1
show_hnr=1
reserve_memory=1500000
cache=262144
show_speed_limit=1
show_tmc=1


[naviextras]
boot_service_address="http://zippy.naviextras.com/services/index/1"

[tmc]
source="gnse"
internal_tmc_name="gnse"
port="/dev/gnstmc,0"

[tmc-http]
start=1
enabled=1
dl_on_wifi_only=0
dl_mode=2
servers.size=1
servers[0].url="http://zippy.naviextras.com/services/tmclite/data/nng-igo-tmc-iphone/0/"
dt_dl_0=60.0 ;Update interval in seconds jams
dl_dist_0_km=50.0 ; the radius in kilometers
source="gnse"
internal_tmc_name="gnse"
port="/dev/gnstmc,0"
priority=high

[tmc.src.http]
enabled="1"

[traffic.settings]
detour_recalc_timeout=5


[sound]
csv_voice_enabled=1
maneuver_chimes=0
ding_muted=1


[poi]
use_poi_mapping=5
use_multi_poi_mapping=0



[network]
available=1

[timezone]
patch_dst=1
sync_time=1
use_auto=1
sync_os_timezone=0
reset_os_timezone=0

[timezones]
use_timezone_setting_fix=1
use_new_timezone_ini=1
timezone_key="Time Zones"

[map]
3d_scale_carmodel=1
3dcarsizemin=9000
3dcarsizemax=15000
3dcarsizemul=80000
3d_max_tiltlevel=9000
3d_min_zoomlevel=20
poi_distant_distance=200
multi_poi_distant_distance=0
multi_poi_icon_distant_distance=0
poi_mapping=5
use_poi_mapping=5
max_poi_mapping=5
max_pois_on_horizont=5
show_pois=0
use_multi_poi_icon=0


[3d]
planned_route_contour_width=4
use_all_building_textures=1
fade_distance_for_car=0
fade_distance_for_guidance_arrow=0
fade_overlap_tolerance=0
fade_around_cursor=1
max_pois_on_horizont=5
max_poi_mapping=5
poi_mapping=5
multi_poi_distant_distance=0
multi_poi_icon_distant_distance=0


[route.histspeed]
enabled=1
show=1
use_timeslice=1

[route.histspeed.timeslice]
day=1
hour=8
minute=1

[route]
correctness=100
guidance_at_highway_entry=1
auto_enable_permit_needed=0
guidance_at_highway_exit=1
hnr_ignored_missing_country_ids=*

[hnr]
ignored_missing_country_ids=*

[gps]
source="nmea"
set_messages=0
port="auto"
baud="auto"

[tts]
tts_buffer=131072
announce_exit_directions=1
tts_logics=3
priority="HIGH"
always_say_road_names=3
announce_street_name=1
skip_exit_numbers=0

[dynamiccompressor]
compressor=1
ratio=9
gain=9

[warning]
speedlimit_warning_visual=1
speedcam_warning=1
is_spoken=1
speedcam_enabled=1
speedcam_max_lookahead=2000
speedcam_maxdistance_from_road=10

[speedcam_category:0]
activated_spoken_type=speech
activated_speech="Caution speed camera ahead"
;overspeed_spoken_type=1
warn_distances="150:2000,140:1800,130:1500,120:1400,110:1300,100:1200,90:1100,80:1000,60:700,50:600,40:500"

[speedcam_category:1]
activated_spoken_type=speech
activated_speech="Caution mobile speed camera ahead"
;overspeed_spoken_type=1
warn_distances="150:2000,140:1800,130:1500,120:1400,110:1300,100:1200,90:1100,80:1000,60:700,50:600,40:500"

[speedcam_category:2]
activated_spoken_type=speech
activated_speech="Caution traffic light camera"
;overspeed_spoken_type=1
warn_distances="110:1000,90:900,60:700,50:500,40:200,20:100"

[speedcam_category:3]
activated_spoken_type=speech
activated_speech="Caution average speed camera ahead"
;overspeed_spoken_type=1
warn_distances="150:2000,140:1800,130:1500,120:1400,110:1300,100:1200,90:1100,80:1000,60:700,50:600,40:500"

[speedcam_category:4]
activated_spoken_type=speech
activated_speech="Caution traffic light ahead"
;overspeed_spoken_type=1
warn_distances="110:1000,90:900,60:700,20:500"

[speedcam_category:7]
activated_spoken_type=speech
activated_speech="Caution bus lane camera ahead"
;overspeed_spoken_type=1
warn_distances="110:1000,90:900,60:700,20:500"

[speedcam_category:8]
activated_spoken_type=speech
activated_speech="Caution dangerous railway crossing"
;overspeed_spoken_type=1
warn_distances="0:500"

[speedcam_category:9]
activated_spoken_type=speech
activated_speech="Caution scholl zone ahead"
;overspeed_spoken_type=1
warn_distances="0:500"

[speedcam_category:10]
activated_spoken_type=speech
activated_speech="Caution town entry point"
;overspeed_spoken_type=1
warn_distances="0:2000"

[speedcam_category:11]
activated_spoken_type=speech
activated_speech="Intimidation radar"

[speedcam_category:12]
activated_spoken_type=speech
activated_speech="Caution toll ahead"
;overspeed_spoken_type=1
warn_distances="0:1000"

[speedcam_category:13]
activated_spoken_type=speech
activated_speech="Caution hospital"
;overspeed_spoken_type=1
warn_distances="0:300"

[speedcam_category:14]
activated_spoken_type=speech
activated_speech="Caution fire Station ahead"

[speedcam_category:15]
activated_spoken_type=speech
activated_speech="Change taxi zone"

[speedcam_category:16]
activated_spoken_type=speech
activated_speech="Caution give way"
;overspeed_spoken_type=1
warn_distances="0:200"

[speedcam_category:17]
activated_spoken_type=speech
activated_speech="Caution dangerous crossing"
;overspeed_spoken_type=1
warn_distances="0:300"

[speedcam_category:18]
activated_spoken_type=speech
activated_speech="Caution speed breaker"
;overspeed_spoken_type=1
warn_distances="0:500"

[speedcam_category:19]
activated_spoken_type=speech
activated_speech="Caution Children ahead"
;overspeed_spoken_type=1
warn_distances="0:100"

[speedcam_category:20]
activated_spoken_type=speech
activated_speech="Caution dangerous Turn"
;overspeed_spoken_type=1
warn_distances="0:500"

[speedcam_category:21]
activated_spoken_type=speech
activated_speech="Caution tunnel ahead open your lights"
;overspeed_spoken_type=1
warn_distances="0:500"

[speedcam_category:22]
activated_spoken_type=speech
activated_speech="Caution dangerous road ahead"
;overspeed_spoken_type=1
warn_distances="0:1000"

[speedcam_category:23]
activated_spoken_type=speech
activated_speech="Police department"

[speedcam_category:24]
activated_spoken_type=speech
activated_speech="Caution dangerous area"
;overspeed_spoken_type=1
warn_distances="0:800"

[speedcam_category:25]
activated_spoken_type=speech
activated_speech="Caution black spot"
;overspeed_spoken_type=1
warn_distances="0:300"

[speedcam_category:26]
activated_spoken_type=speech
activated_speech="Caution closed road"
;overspeed_spoken_type=1
warn_distances="0:300"

[speedcam_category:27]
activated_spoken_type=speech
activated_speech="Caution congestion ahead"
;overspeed_spoken_type=1
warn_distances="0:1000"

[speedcam_category:28]
activated_spoken_type=speech
activated_speech="Caution constriction ahead"
;overspeed_spoken_type=1
warn_distances="0:500"

[speedcam_category:29]
activated_spoken_type=speech
activated_speech="Caution low visibility ahead"
;overspeed_spoken_type=1
warn_distances="0:1000"

[speedcam_category:30]
activated_spoken_type=speech
activated_speech="Caution low bridge ahead"
;overspeed_spoken_type=1
warn_distances="0:500"

[speedcam_category:31]
activated_spoken_type=speech
activated_speech="Caution dangerous point"
;overspeed_spoken_type=1
warn_distances="0:500"


[camera1]
maxdistance=500
minzoom2d=50
maxzoom2d=200
defaultzoom2d=300
minzoom=25
maxzoom=60
minangle=70
maxangle=82
defaultzoom3d=45
defaultangle=80
angleoffset=65
speedzoom=1
speedangle=1
overview_enabled=1
overview_distance=500
overview_zoom3d=50
overview_angle=80

[camera11]
maxdistance=500
minzoom2d=50
maxzoom2d=300
defaultzoom2d=400
minzoom=25
maxzoom=60
minangle=70
maxangle=82
defaultzoom3d=50
defaultangle=80
angleoffset=43
speedzoom=1
speedangle=1
overview_enabled=1
overview_distance=500
overview_zoom3d=50
overview_angle=80

[vr]
disabled=0

Any help would be greatly appreciated , thanks, Rad

[Boki]

[Only registered and activated users can see links. ]
and...:
Igo package from where?

Btw:

White screen / monsun.exe error

Some who received the pre-production unit have come across a white screen error. Others come across monsun.exe error while playing SD. It is unclear if the two are related at the moment, but the white-screen error has been tracked to a faulty resistor which will be replaced in the final production unit. Those with the pre-production unit experiencing issues will be able to exchange for a final production unit on release. International customers will need to send the unit back to Audiosources and local Australian customers will send it back to me.

monsun.exe error is under investigation and should either be related to the resistor fault or software memory leak. In the latter scenario a firmware update would fix the issue. However the technicians have not been able to replicate this yet, so anyone who is able to replicate it please let me know and describe in as much detail as possible how the issue occurs, including if GPS is running in the background, if route guidance is on (i.e. during a trip), and what song / file type is being played, how big the file is, how long the unit has been on for etc.

Source: [Only registered and activated users can see links. ]

[ralmoos]

iGo Primo 2.0
9.6.2.209584
Got this on this forum
Listening to music on USB stick, all files are mp3 sizes below 6mb each song

[Boki]

Use "Honda Civic Reborn" package, much more suitable for such devices.
If the problem persists, then it is still up to device.

[ralmoos]

will give it a try, thanks

[arslankayna]

usb responisble for this issue.
try no use usb, only navi...

under these...if no issue....copy music in sdcard -listen music under igo, inside navi

more:
go in device settings and use another function of usb when it connect in devise...