Interesting, although prepared to reinstate LM as they did for you [even though you're not the original purchaser] that would indicate Garmin UK seems to toe the party line on LM subscription limit of 24 months life without an update, paying it lip-service at least anyway. Garmin AU apparently doesn't enforce it because I've updated LM units without problem which hadn't been updated for well over the 2 year limit. This is the legal jargon, inter alia, from Garmin regarding 'lifetime': "A product will be deemed to be out of service and its useful life to be ended if no updates have been downloaded for such product for a period of 24 months or more" and "Your n�Maps Lifetime subscription or other lifetime map subscription may not be transferred to another person or another Garmin product". So they did you a favour reactivating it, they could have told you 'stiff bickies'.
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Yep, the email response e is cr*p in UK as heard from others [AU has quite good email response but you'd need a meal-break waiting to get to the top of the phone queue]. However, it seems that it isn't true UK support desk strangle a kitten every time they receive an email request.
I have it on good authority that they've switched to puppies some time back.
Thanks for reporting back, we can mark this thread 'Solved'.
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