You have hard-reset it before, right? Worth trying again before giving up anyway to reset it to factory settings:
- Make another backup of the files and folders if you want as the reset will also remove all your personal user data
- Power the device completely OFF
- Press and hold the user button, located just below the power button
- Press and hold the power button while continuing to hold the user button
- When it powers on, release the power button but keep holding the user button for the moment
- A message will appear asking "Do you really want to erase all user data?", at that point also release the user button
- Select "Erase" on screen
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