What error message ?If I hang this tomtom on the PC gives that error message
Give us some more info about the status of the device
-Is the device working normal at the moment?
Some things to try.
Remove the sd card temporally.
Use a good quality usb cable.
Connect the TomTom to a usb slot on the back of the computer (don't use a hub)
Turn on the TomTom and look to the explorer if it is showing up in to the explorer.
If not reset the device while connected to the pc and try again.
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