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  1. #141
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    Hello, I have installed Sygic 18.4.2 ultimate program and I have a problem. Does not download data (two photos attached) does not connect to Sygic site. Please, if you can help me.

    I installed Offline Maps & Navigation and it connects nicely to the Sygic site and downloads the content. I also tried following instructions in post 30. The result is the same. I saved the device ID when I installed Sygic from the play store.

    Thanks for the help and best regards, Andrej

    Spoiler: images
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    Last edited by kangu; 8th December 2019 at 07:57 PM.

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  3. #142
    Master spyder's Avatar
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    To avoid "some additional data..." install and launch with empty Maps folder.

  4. #143
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    not working...

    probably did everything written in topic...
    installed; didnt run and gave all permisssions then restarted, "needs to download additional data"... happens with both internal storage and sd card...

  5. #144
    Member + Discussion about Sygic editions modified by MrDudeDiscussion about Sygic editions modified by MrDudeDiscussion about Sygic editions modified by MrDude milosgbg's Avatar
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    Did you try to install Google play version first, then remove it and install Mr. Dude's one. I did that for SygicTruck as I didn't have working traffic.... just an idea.
    Also, did you try to manually add maps?

    Cheers,
    Last edited by milosgbg; 8th December 2019 at 09:07 PM.

  6. #145
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    installed google play version; then installed over ultimate but issue continues...
    then clean installed google play version, uninstalled it then installed ultimate, issue still continues...
    copied content of previous google play version and installed ultimate, pasted content of original google play version but issue still continues...

    tries to download "additional data" no matter what i do...

  7. #146
    Master asprin624's Avatar
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    @fasulye,

    Read the last lines from this post.

    Spoiler: Post Nr. 4
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    I quote you:

    "copied content of previous google play version and installed ultimate, pasted content of original google play version but issue still continues..."


    Do not use any content.info!!!

    let the app download the correct one.

    Make sure you have no files from Sygic in both Memory and the SD Card.

    Clear everything out.

    Then restart your phone.

    Then install the Sygic from Post 4

    You skip using your email too.

    If you added your email you screwed things up.
    Last edited by asprin624; 9th December 2019 at 09:03 AM.

  8. #147
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    @asprin624

    i wrote all that to tell you what i did as an alternative to find a workaround...
    problem continues with clean install...
    No files regarding Sygic in internal memory or sdcard; i even search via keyword "sygic" in file manager
    Cleaned all garbage with both ccleaner and sd maid to be sure...
    restarted device then installed sygic; it doesnt ask for email, directly tries to download additional data...
    i even delete the whole install folder "com.sygic.aura" when it tries to download additional data but that doesnt change anything...

    do not get me wrong; i know there are a lot of newbies in forum and can not install an app without asking ridicilous questions but i am not one of them, i am using android os since froyo (2.2) and this is not my first time using sygic... i never used any email address with any sygic installation...


    ====================
    found a work around...
    installed sygic 18.3.2; skipped email, downloaded necessary files and added latest 2019.12 ta maps. tested that program works; then installed sygic ultimate over 18.3.2 and now it works... traffic and all other extras work with 2019.12 ta maps...

  9. #148
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    Quote Originally Posted by fasulye View Post

    ====================
    found a work around...
    installed sygic 18.3.2; skipped email, downloaded necessary files and added latest 2019.12 ta maps. tested that program works; then installed sygic ultimate over 18.3.2 and now it works... traffic and all other extras work with 2019.12 ta maps...

    Were you trying to install on Android running 8.0?

    I posted that same issue way back when the thread 1st started to that those running 8.0+ install an earlier working version and to install Ultimate over it

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