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  1. #11
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    Quote Originally Posted by Butters View Post
    Do you get a "success" message or any any other message on screen after the 100% green bar?
    I tried today using QuickCure3, which seemed flash successfully, showing a USB Mass Storage in Device manager, but no sign of a drive anywhere. Then after a minute or so the USB disconnected and the device shutdown.
    Now, when I try and flash the firmware it resets as before then shows "software missing" on screen until its restarted.. then its back to freezing on the garmin screen.

    I'm fairly sure its a hardware fault.
    Last edited by Boki; 14th September 2021 at 03:58 PM. Reason: approved

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  3. #12
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    QuickCure3 doesn't always work properly as it's not firmware dependent. It does work for most devices however, but Cure3 firmware always re-enables Mass Storage Mode in devices that cannot boot due to corrupt essential files that cannot load during the boot cycle.

    Re your statement "showing a USB Mass Storage device in Device manager", if you're meaning it's appearing under 'Disk Drives' then it's in MSM but if it's appearing under "GARMIN Devices" in the alphabetic list then it's in preboot. Which is it please? - If it's appearing under 'Disk Drives' but not in File Explorer, check if it's showing in but isn't being allocated a drive letter in Disk Management.

    "... when I try and flash the firmware it resets as before then shows "software missing" on screen until its restarted" That's interesting, but which fw did you flash, was it Cure3 fw or original?

    When an otherwise healthy soft-bricked device shows "System Software Missing" it will have defaulted to preboot and therefore show in Device Manager under "GARMIN Devices" if it's connected to PC before re-started.

    Certainly showing system software missing message can be a sign of a hardware fault however in that case preboot usually isn't available when that message is being displayed but still can be.

  4. #13
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    When I flash the device with QuickCure3, Updater says the update was successful, and a USB Mass Storage Device appears under Universal Serial Bus controllers. Unfortunately that seems to be all, nothing shows in Disk Management or under Disk drives in Device Manager.

    Then, after a minute or so the USB Mass Storage Device gets a yellow triangle and the properties page of that device says "This device cannot start. (Code 10)"
    Last edited by Boki; 20th September 2021 at 07:45 PM. Reason: approved

  5. #14
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    As you've flashed QuickCure3 then clearly the device can access preboot regardless of what you're seeing in Device Manager. I'd move to using a cure firmware made with firmware-specific Cure3 before you give in because as i said before QuickCure3 mightn't always work (being as it's not based on the device's specific fw).

    If you then still cannot enable Mass Storage Mode likely it has a physical problem and hardware faults cannot be fixed by software means.

  6. #15
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    Quote Originally Posted by Butters View Post
    A faulty region in the device memory or a physically failed chip can be a cause of the flash not completing.
    I am getting an error that says "The GARMIN device is unable to program the requested memory region. This could be due to an incompatibility between this application and the GARMIN device.
    If this error continues to occur, please contact GARMIN Technical Support "

    Is there a next step to this error? Or am I dead in the water.

  7. #16
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    @garminnoobie
    That message you received isn't necessarily an indication of a fatal hardware fault. In most cases it just means there's been a connection problem. Please read [Only registered and activated users can see links. ] and the ones following it in another thread. Follow the suggested procedure in the linked post, it usually helps.

 

 

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