Did you try MapUpdater to see if it can update Western Europe ?
yes i tried but it did not recognize the map at all , the same problem with tow devices
the same problem on other computer
i forget to say that the device show this message when boot : can not unlock maps
What device do you have and if you have LMT or LM?
If you don't have LM or LMT then you don't have life time and GE can't download new maps.
If you have lifetime then you can try to delete old map and then run GE to download new map.
Look at Mygarmin page where you registered this unit and reload unlock codes.