Welcome guest, is this your first visit? Click the "Create Account" button now to join.
Likes Likes:  0
Results 1 to 2 of 2
  1. #1
    Junior Member
    Join Date
    Jul 2014
    Rep Power

    Default Kenwood Customer Support is useless!

    Sent a question to Kenwood USA about updating maps on one of their car GPS systems. The CSR replied to go to
    Please Login or Register to see the links
    for assistance! What a bonehead! I guess he didn't think or care that I found the support link on the same site? Anyway, pointless to ask Kenwood for help. If they answer they will tell you to contact Garmin who in turn tells you to contact Kenwood.

    I can not update maps on a DNX5350BT I purchased. I've updated the firmware and BT software. The device will not read or initialize the micro SD card that came with the unit. I've tried several other cards and flash drives. The update procedure will not recognize any storage devices. Garmin will not update any devices unless they are initialized by a registered device. That is to protect them and copyrights.

    I purchase a Kenwood (solely) on the fact they advertise and use Garmin maps. My last in-dash unit was decent, but 2 years later, no new maps or updates. I shouldn't have to hack, ***** or root my device to use some third party maps. IF a unit says it comes with free updates, you should't have to jump through flaming technical procedures and tricks just to get the maps you purchased.
    Last edited by Neil; 29th July 2014 at 02:46 AM.

  2.    Advertissements

  3. #2
    Garmin/GPS Systems GMod.

    Neil's Avatar
    Join Date
    Aug 2011
    Rep Power


    Perhaps this method is also applicable to your unit, known to work with other than just the unit in title: [Only registered and activated users can see links. ].
    'Thanking Posts' are banned. To thank someone, and/or to see hidden links and content, use the [Only registered and activated users can see links. ] button below left of the helpful post then refresh your browser [F5 key]. 'Thanking Posts' are banned.
    Please don't spam. Posts serving no purpose other than to thank or to ask about hidden links are trashed or deleted, it's GPSPower's policy. Please don't spam.
    [Only registered and activated users can see links. ] should make their first post as a new Intro Thread in [Only registered and activated users can see links. ].



Tags for this Thread


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
This website uses cookies
We use cookies to store session information to facilitate remembering your login information, to allow you to save website preferences, to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners.