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  1. #1
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    Default Kenwood Customer Support is useless!

    Sent a question to Kenwood USA about updating maps on one of their car GPS systems. The CSR replied to go to
    Code:
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    for assistance! What a bonehead! I guess he didn't think or care that I found the support link on the same site? Anyway, pointless to ask Kenwood for help. If they answer they will tell you to contact Garmin who in turn tells you to contact Kenwood.

    I can not update maps on a DNX5350BT I purchased. I've updated the firmware and BT software. The device will not read or initialize the micro SD card that came with the unit. I've tried several other cards and flash drives. The update procedure will not recognize any storage devices. Garmin will not update any devices unless they are initialized by a registered device. That is to protect them and copyrights.

    I purchase a Kenwood (solely) on the fact they advertise and use Garmin maps. My last in-dash unit was decent, but 2 years later, no new maps or updates. I shouldn't have to hack, ***** or root my device to use some third party maps. IF a unit says it comes with free updates, you should't have to jump through flaming technical procedures and tricks just to get the maps you purchased.
    Last edited by Neil; 29th July 2014 at 02:46 AM.

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  3. #2
    Garmin/GPS Systems GMod. Kenwood Customer Support is useless!
    Kenwood Customer Support is useless!Kenwood Customer Support is useless!Kenwood Customer Support is useless!Kenwood Customer Support is useless!Kenwood Customer Support is useless!Kenwood Customer Support is useless!Kenwood Customer Support is useless!
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    Default

    Perhaps this method is also applicable to your unit, known to work with other than just the unit in title: [Only registered and activated users can see links. ].
    'Thanking Posts' are banned. To thank someone, and/or to see hidden links and content, use the [Only registered and activated users can see links. ] button below left of the helpful post then refresh your browser [F5 key]. 'Thanking Posts' are banned.
    Please don't spam. Posts serving no purpose other than to thank or to ask about hidden links are trashed or deleted, it's GPSPower's policy. Please don't spam.
    [Only registered and activated users can see links. ] should make their first post as a new Intro Thread in [Only registered and activated users can see links. ].

 

 

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