1. What version of iGO (9.x.x) or what version of Primo (1.x / 2.x) is it ?
2. What op. system (Android/WinCE) or device type (PNA, PDA, GPS, smartphone, tablet) is it ? his name ?
3. Do you use any special SKIN (Doupas, Dimka, etc.) ? or just the original SKIN of iGO Primo ?
4. Have you a neccessary files (*.ftr - truck info files, for each one country) in the map directory ("igo/content/map") ?
5. Have you enabled+allowed the toll roads function (to navigating through the highway too) ?
6. When you are using the adjusted iGO Primo - so what happened during that time, it again does not work ?
...more info is needed :-/