Welcome guest, is this your first visit? Click the "Create Account" button now to join.
Results 1 to 8 of 8
  1. #1
    Junior Member
    Join Date
    Apr 2016
    Location
    usa
    Posts
    4
    Rep Power
    0

    Default IGO Myway Primo - Maps not Loading

    Hi,
    I am new to this forum and am hoping for any help at all.. I had just purchased a truck from the dealership that came off lease with an Advent UV630i installed. Navigation was working perfectly until I updated the units os and Maps from Naviextras.com. I had made a backup prior to updating the navigation files using their toolbox, update appeared to complete successfully, however, when I installed the card and entered navigation, it immediately displayed the language selection window; when I pressed "Done" it briefly displays the IGO loading window; maybe less than 1 second and exits. I then restored my backup and same issue. I sent a note to naviextras about a week ago and have not received a response, only an automated reply with the ticket# they assigned to the incident. I plan on taking a trip next week and would really like to get this resolved. I am willing to pay for new maps if that would fix the issue if I could only get a response from these people. I am not certain what the OS is but my guess is Win Ce. I apologize if this has been asked before but have searched for hours without success.. Any help would be greatly appreciated!!.
    Last edited by ittadagio; 30th April 2016 at 00:08.

  2.    Advertissements


  3. #2
    VIP Master
    Join Date
    Oct 2015
    Location
    Home
    Posts
    46
    Rep Power
    51

    Default

    Give this a try:
    Remove the folder save and startup again

  4. #3
    Junior Member
    Join Date
    Apr 2016
    Location
    usa
    Posts
    4
    Rep Power
    0

    Default

    Thanks for the reply - Yes I have tried that

  5. #4
    VIP Master
    Join Date
    Oct 2015
    Location
    Home
    Posts
    46
    Rep Power
    51

    Default

    Another thing to try

    Make an one by one copy from your original sd card to another sd card. left the original untouched.
    On the copy delete the save folder, startup navigation and look if it shows the same behavior.

    If yes: go to the folder content/map and empty this
    Again delete the save folder.
    Now look if startup until the message "No map files found"
    klik OK and look if the loading process will continue till the Navigationmenu.

    When it starts till the Navigationmenu, first only add the map of your country to the folder content/map and look if it start up normal.
    If it starts normal then the add one by one the countrymaps back to the folder content/map
    When the problem occurs again it look something is wrong with the last added map file(s)
    Test after every step if it keeps working.
    Last edited by Jeanet; 30th April 2016 at 18:58.

  6. #5
    Junior Member
    Join Date
    Apr 2016
    Location
    usa
    Posts
    4
    Rep Power
    0

    Default

    I made a copy to a separate sd card, removed the save folder and all files in RTNavi\content\map - still same behavior - I get the select language window after I click done it goes to loading and quickly exits

  7. #6
    VIP Master
    Join Date
    Oct 2015
    Location
    Home
    Posts
    46
    Rep Power
    51

    Default

    Download a simulair cracked version from this forum
    Make the file structure match with the original one.
    Remove save folder if exists.
    Startup and see whats happening.

    Look your pm
    Last edited by Jeanet; 1st May 2016 at 05:58.

  8. #7
    Junior Member
    Join Date
    Apr 2016
    Location
    usa
    Posts
    4
    Rep Power
    0

    Default

    I have been in IT most of my adult life nearly 30 years and I can't remember when I have received such excellent support - Thank You so much Jeanet!

  9. #8
    Junior Member
    Join Date
    Jul 2016
    Location
    philippines
    Posts
    2
    Rep Power
    0

    Default cannot locate my storage card on naviextras toolbox

    good day sir / maam, I have to update my map to naviextras toolbox but could not locate the sd card . my software is iGO primo 2.4 9.6.13.405512 800x480 . I hope you can help me , thank you and bless you

 

 

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
This website uses cookies
We use cookies to store session information to facilitate remembering your login information, to allow you to save website preferences, to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners.