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  1. #1
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    help Nuvi 1340 frozen on Locale screen

    My elderly father bought a Nuvi 1340 in 2011.
    He used it to navigate around Ireland and then put it back in its box.
    Last year he charged it back up and bought a Lifetime Map and followed the instructions to load the maps.
    Half way through his first journey he described how he could not navigate the screen as the buttons were missing or unusable.
    He tried reloading the maps and doing a hard reset but to no avail.

    By the time it got to me it would just freeze on the 'select locale' screen.
    The screen is black with a blue stripe at the top where it says select locale.
    The centre of the screen has the various countries that you can scroll through by pressing the screen to th eleft and right of the country text. nowhere else on the screen can be pressed to cause anything else to happen.
    Occasionally the black background will be white.

    I have tried fitting a new battery and charging but its the same.
    I've removed all the files from the mass storage (?) except the GarminDevice.xml and then had the webupdater reinstall. No good.

    I have read the advice here and downloaded GarminCure3 and Updater.
    I have also downloaded nuvi13xxand14xxseries_GCDFile-MTK__630.gcd and created the .rgn files I think I need.

    The problem is with pre boot mode.
    I can get Updater to see the unit (most of the time) and it is indicated in the box. But on pressing OK i get this warning:


    [Only registered and activated users can see links. ]

    Occasionally it begins to make the installation but then fails.
    Another time it states that no update is available.

    I have the HWID from the xml file but I thought I'd try G7towin to see if it would connect in reboot mode.
    It does but the response is odd: 'USB bulk mode' and that the id is 0.

    [url=https://flic.kr/p/MVVc3H]30146206945 6c12e84ab5 n



    [url=https://flic.kr/p/MVVc4e]30146206975 e7f23b07be n

    The unit has hardly been used and it seems a shame to throw it away but I have wasted hours now and may be going insane.

    Thanks for any advice you may have.
    Last edited by Skeetdrs; 6th October 2016 at 06:23. Reason: add detail on screen appearance, add pics

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  3. #2
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    Quote Originally Posted by Skeetdrs View Post
    .......... Half way through his first journey he described how he could not navigate the screen as the buttons were missing or unusable.
    He tried reloading the maps and doing a hard reset but to no avail.
    It's either got a screen hardware problem or it's 'partly-bricked' [no such state really, but better than saying it's maybe had a conniption].

    By the time it got to me it would just freeze on the 'select locale' screen.
    The screen is black with a blue stripe at the top where it says select locale.
    The centre of the screen has the various countries that you can scroll through by pressing the screen to th eleft and right of the country text. nowhere else on the screen can be pressed to cause anything else to happen.
    Occasionally the black background will be white.
    The varying colour background is only it switching from day to night mode. Do you mean that there is no green bar with 'OK' on it in white letters at base of screen?

    I have tried fitting a new battery and charging but its the same.
    Almost certainly not a battery/charge problem. Keep the one you swapped out.

    I've removed all the files from the mass storage (?) except the GarminDevice.xml and then had the webupdater reinstall. No good.
    What do you mean 'no good'? Did it not update it or did it do so but change nothing?

    I have read the advice here and downloaded GarminCure3 and Updater.
    As it has Mass Storage Mode to access the file system it doesn't need cure firmware. Stop with that presently.

    I have also downloaded nuvi13xxand14xxseries_GCDFile-MTK__630.gcd and created the .rgn files I think I need.
    Are you sure it's the MKT chip variant? In the XML should be "<PartNumber>006-B1104-00</PartNumber>" near the start if it is a MediaTek chip unit. B0972-00 is the other more common one. Be careful that you use the correct fw, if you flash the wrong one you'll brick it properly.

    The problem is with pre boot mode.
    I can get Updater to see the unit (most of the time) and it is indicated in the box. But on pressing OK i get a warning that the unit is in host or Garmin mode.
    Occasionally it begins to make the installation but then fails.
    Another time it states that no update is available.
    Use a different cable/different PC port [preferably a rear one, no hub]/different PC or OS. But regardless provided your info is accurate it sounds like you've not successfully flashed cure firmware and the original is still loaded. If so, you don't need preboot presently. Maybe later depending on what you report back after attempting reformatting.

    I have the HWID from the xml file but I thought I'd try G7towin to see if it would connect in reboot mode.
    It does but the response is odd: 'USB bulk mode' and that the id is 0.
    G7ToWin is a good way to check if the unit is capable of reaching preboot because it relies on preboot to access the device. The response is normal if the device is NOT in preboot. Open G7ToWin first with the 'GPS' tab dropdown selected ready to press 'Get GPS ID', then put the 1340 in preboot by ensuring it's fully OFF [see below] and holding the top LH cnr THEN connect to PC and when you hear the Windows device-connect sound press 'Get GPS ID' and keep holding the screen. If if gives a message 'USB Error: WaitComplete: Error waiting for overlapped I/O' just click the OK button and it should still give the HWID and UID anyway.

    The unit has hardly been used and it seems a shame to throw it away but I have wasted hours now and may be going insane.

    Thanks for any advice you may have.
    Reformat it with RMPrepUSB. Do it exactly as shown in the thread initial post: [Only registered and activated users can see links. ]. Then try to boot it. 1xxx devices will boot empty, without even a Garmin folder but you can add one after formatting if you wish. Do try to hard reset if first though. Ensure it's fully OFF by holding the power button down to force it off if necessary, then hold the lower RH crn and power it on manually or connect it to a charger [not PC].
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  4. #3
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    Quote Originally Posted by Neil View Post

    The varying colour background is only it switching from day to night mode. Do you mean that there is no green bar with 'OK' on it in white letters at base of screen?
    There is definitely no green bar at the bottom of the screen.
    [/QUOTE]

    Quote Originally Posted by Neil View Post
    What do you mean 'no good'? Did it not update it or did it do so but change nothing?
    It updated fine. All files replaced but exactly the same problem occuring.

    Quote Originally Posted by Neil View Post
    As it has Mass Storage Mode to access the file system it doesn't need cure firmware. Stop with that presently.
    I'm worried i'm misusing the term 'mass storage'. I can access the folders I can always acccess via Windows when I have a Garmin connected; .System, Garmin, GPX and so on.

    I was under the impression that Cure would allow me to see the embedded software.

    Quote Originally Posted by Neil View Post
    Are you sure it's the MKT chip variant? In the XML should be "<PartNumber>006-B1104-00</PartNumber>" near the start if it is a MediaTek chip unit. B0972-00 is the other more common one. Be careful that you use the correct fw, if you flash the wrong one you'll brick it properly.
    No I'm not sure. I've read a lot on the forum and I'd concluded this was the file I needed.
    From the XML:
    PartNumber>006-B0972-00</PartNumber><SoftwareVersion>630</SoftwareVersion>

    Quote Originally Posted by Neil View Post
    Use a different cable/different PC port [preferably a rear one, no hub]/different PC or OS. But regardless provided your info is accurate it sounds like you've not successfully flashed cure firmware and the original is still loaded. If so, you don't need preboot presently. Maybe later depending on what you report back after attempting reformatting.
    Trying it from the rear usb port had G7towin find the HWID. So Im assuming it goes into pre boot mode.
    Same port for Updater just caused the same problem; same faults.
    Different cables; same thing.

    I'm afraid I haven't the luxury of a different computer to try.


    Quote Originally Posted by Neil View Post
    G7ToWin is a good way to check if the unit is capable of reaching preboot because it relies on preboot to access the device. The response is normal if the device is NOT in preboot. Open G7ToWin first with the 'GPS' tab dropdown selected ready to press 'Get GPS ID', then put the 1340 in preboot by ensuring it's fully OFF [see below] and holding the top LH cnr THEN connect to PC and when you hear the Windows device-connect sound press 'Get GPS ID' and keep holding the screen. If if gives a message 'USB Error: WaitComplete: Error waiting for overlapped I/O' just click the OK button and it should still give the HWID and UID anyway.

    Yes that worked using my PC's rear usb.

    Quote Originally Posted by Neil View Post
    Reformat it with RMPrepUSB. Do it exactly as shown in the thread initial post: [Only registered and activated users can see links. ]. Then try to boot it. 1xxx devices will boot empty, without even a Garmin folder but you can add one after formatting if you wish. Do try to hard reset if first though. Ensure it's fully OFF by holding the power button down to force it off if necessary, then hold the lower RH crn and power it on manually or connect it to a charger [not PC].
    I'd like to try this but I'm stuck at this inability to apply the Cure.

    Maybe it's a a hardware fault?

  5. #4
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    Ah. Sorry. I can access my drive (rather than a fully bricked gps) so I can format it. Trying this now.

  6. #5
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    I'm baffled I'm afraid.
    I've tried to reformat using RMPrepUSB.
    I checked afterwards and there is only a folder; System Volume Information with a WPsettings.dat file within, on the drive; datestamps are correct.
    Allowing the Nuvi to boot results in the same original problem; except now it says 'Select a language' and you cant choose anything but 'American English.'
    NO way t move on from here as there are no OK buttons.

    So I switch off and try Updater (using the original option) and got the usual error notices as I had before.
    But when I check the Nuvi there are some files in there!
    Garmin folder with an XML file in it.
    GPX folder with a current.gpx file
    .System folder also present.

    So Updater has worked?

  7. #6
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    Sorry but you need to slow down and lose some misconceptions and try to understand more fully what's happening then you can give relevant info and do the things that matter:
    • For starters, it's not an MTK unit so i hope you've stopped using nuvi13xxand14xxseries_GCDFile-MTK__630.gcd because it has HWID 0972 in the XML and you should also have seen that HWID in G7ToWin also. Please confirm.
    • It's not bricked. If it was bricked you would not have Mass Storage Mode.
    • As it's NOT bricked you don't need to cure the firmware, curing is ONLY done to enable MSM to allow removal of corrupt files from the internal memory file system or to allow a reformat of it.
    • You should re-flash original [non-MTK] firmware: [Only registered and activated users can see links. ]. Then depending on ongoing results we can look at hardware possibilities once firmware is eliminated [*see below] but only after we try a reset.
    • Updater.exe has nothing to do with adding folders or files to the internal memory, WebUpdater or GarminExpress does that or they can be added manually or the unit creates some itself when it boots initially and during operation. But it cannot fully operate without some other essential files, we can worry about adding them when the device is fixed.
    • It has no Voice files on board so only the default American English is available, nor will any other text/keyboard selections be available because there's not any Text or KB files it yet either, so don't concern yourself about any of that just yet. But what your being able to see the default voice as the only one available tells me is that you've been able to select a Locale from the Counties list so you've now got an 'OK' button there in the green strip, no? Please report.

    So i hope after reading the above you will understand more clearly the situation with this device. Please do this:
    • Hard reset it [you didn't respond to my suggestion: "Do try to hard reset if first though. Ensure it's fully OFF by holding the power button down to force it off if necessary, then hold the lower RH crn and power it on manually or connect it to a charger [not PC]"]. If you don't get a message pop up ["Do you really want to clear all user data"] or it does but the Yes/No buttons are absent then clearly it can't be reset in that way. Please report on that too.
    • If it can be reset and then operates normally with all buttons present we don't need to reflash firmware so stop there and report.
    • If it's still the same after a successful reset or cannot be reset then REMOVE any gupdate.gcd file from the unit's .System folder. It may not be there, but we need to be sure.
    • *Reflash the firmware as an RGN file in preboot using Updater.exe [use RGN_Tool to make the file, named ONLY as 097201000630.RGN [no other naming]. You'll maybe get a message when you flash the RGN from Updater.exe that the firmware is the same version, just quickly click ok on that, keep holding the screen firmly until at least the flash is established or just hold until it's finished. Then report back.

    Then if none of that works we can look at a hardware problem, maybe the screen ribbon connector is not seated fully resulting in the problem or some other hardware fault. My very first statement:
    Quote Originally Posted by Neil View Post
    It's either got a screen hardware problem or it's 'partly-bricked' [no such state really, but better than saying it's maybe had a conniption].
    'Thanking Posts' are banned. To thank someone, and/or to see hidden links and content, use the [Only registered and activated users can see links. ] button below left of the helpful post then refresh your browser [F5 key]. 'Thanking Posts' are banned.
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  8. #7
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    Quote Originally Posted by Neil View Post
    [*]For starters, it's not an MTK unit so i hope you've stopped using nuvi13xxand14xxseries_GCDFile-MTK__630.gcd because it has HWID 0972 in the XML and you should also have seen that HWID in G7ToWin also. Please confirm.
    You are right. Not sure how I made that mistake as it says MTK in the file name.
    I've got the right one now.

    Quote Originally Posted by Neil View Post
    [*]It's not bricked. If it was bricked you would not have Mass Storage Mode.[*]As it's NOT bricked you don't need to cure the firmware, curing is ONLY done to enable MSM to allow removal of corrupt files from the internal memory file system or to allow a reformat of it.[*]You should re-flash original [non-MTK] firmware: [Only registered and activated users can see links. ]. Then depending on ongoing results we can look at hardware possibilities once firmware is eliminated [*see below] but only after we try a reset.[*]Updater.exe has nothing to do with adding folders or files to the internal memory, WebUpdater or GarminExpress does that or they can be added manually or the unit creates some itself when it boots initially and during operation. But it cannot fully operate without some other essential files, we can worry about adding them when the device is fixed.[*]It has no Voice files on board so only the default American English is available, nor will any other text/keyboard selections be available because there's not any Text or KB files it yet either, so don't concern yourself about any of that just yet. But what your being able to see the default voice as the only one available tells me is that you've been able to select a Locale from the Counties list so you've now got an 'OK' button there in the green strip, no? Please report.
    No; it goes straight to 'select language' from boot. Still no green strip and no buttons.

    Quote Originally Posted by Neil View Post

    So i hope after reading the above you will understand more clearly the situation with this device. Please do this:
    [*]Hard reset it [you didn't respond to my suggestion: "Do try to hard reset if first though. Ensure it's fully OFF by holding the power button down to force it off if necessary, then hold the lower RH crn and power it on manually or connect it to a charger [not PC]"]. If you don't get a message pop up ["Do you really want to clear all user data"] or it does but the Yes/No buttons are absent then clearly it can't be reset in that way. Please report on that too.
    I should have mentioned this. It has been hard reset many times.
    I've just tried it again and nothing has changed; goes straight from the boot screen to 'Select a language'

    Quote Originally Posted by Neil View Post
    [*]If it can be reset and then operates normally with all buttons present we don't need to reflash firmware so stop there and report.
    It doesn't


    Quote Originally Posted by Neil View Post
    [*]If it's still the same after a successful reset or cannot be reset then REMOVE any gupdate.gcd file from the unit's .System folder. It may not be there, but we need to be sure.[*]*Reflash the firmware as an RGN file in preboot using Updater.exe [use RGN_Tool to make the file, named ONLY as 097201000630.RGN [no other naming]. You'll maybe get a message when you flash the RGN from Updater.exe that the firmware is the same version, just quickly click ok on that, keep holding the screen firmly until at least the flash is established or just hold until it's finished. Then report back.
    There was a gupdate.gcd file. Deleted.

    So I created the 097201000630.rgn file and tried to flash it.
    Updater sees the nuvi; indicated in the USB box and the computer dongs.
    I press OK and the same error box as before pops up and I have to press OK to get rid of it and then I press OK in Updater.
    One in three times, it will start to initalise the flash but I run out of preboot time and the USB box goes blank and the Nuvi goes to the calibration screen.
    The rest of the time no initialisaton starts; pre boot ends, calibration screen appears.


    Quote Originally Posted by Neil View Post

    Then if none of that works we can look at a hardware problem, maybe the screen ribbon connector is not seated fully resulting in the problem or some other hardware fault. My very first statement:
    I'll take it apart again and see if anything is loose.
    Thank you for your time and patience.
    Last edited by Skeetdrs; 7th October 2016 at 17:42.

  9. #8
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    I run out of preboot time and the USB box goes blank and the Nuvi goes to the calibration screen.
    The rest of the time no initialisaton starts; pre boot ends, calibration screen appears.
    That may well be due to a 'make and break' USB connection because of a problem cable or [less likely] a faulty USB port. Before you break it down i'd strongly suggest you try some more miniUSB cables, yours might be unsuitable.

    Reasoning: The unit will not 'run out of preboot' once a flash is initiated, it remains in that mode unless it stops receiving a data signal from the PC. If connected properly to PC it will go to Mass Storage Mode when preboot ends due to not receiving any data. It is only if not properly connected to PC that it will go to the calibration screen. Preboot lasts ~30-40 secs for 1xxx devices or infinitely if data is being received.
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  10. #9
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    I always get a kick out of reading Neil excellent instructions, it's like direction to defusing a bomb Read it very, very carefully.
    "You know the very powerful and the very stupid have one thing in common. They don't alter their views to fit the facts. They alter the facts to fit the views." -DrWho

    Do NOT PM me with requests or for fixes to your problem. Post in thread instead. All communications in English only!

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    @Skeetdrs
    You can also attempt re-flashing of V6.30 firmware this way:
    • Open nuvi13xxand14xxseries_GCDFile__630.gcd file in RGN_Tool, check the box for SW Version override and change the version to 631 then save it as GUPDATE.GCD.
    • Get a clean microSD card, create a Garmin root folder in it and copy the modded GCD file into the Garmin folder.
    • Ensure the 1340 is fully OFF, insert the card and power it on. Connect it to a power source [not PC usb] if the battery is not fully charged.
    • Wait until it reboots itself and check if then operates normally.

    [Only registered and activated users can see links. ]

    And don't cut the RED wire hey Osiris?

    PS: I'll move these posts to a new thread as the device isn't bricked.
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