Welcome guest, is this your first visit? Click the "Create Account" button now to join.
Page 7 of 15 FirstFirst ... 56789 ... LastLast
Results 61 to 70 of 141
  1. #61
    Junior Member
    Join Date
    May 2016
    Location
    London
    Posts
    3
    Rep Power
    0

    Unhappy Bricked Nuvi 1390 - help please!

    Dear Forum,

    Could you please help someone who is trying to unbrick a Nuvi 1390 and going bananas in the process. I'm trying to use GarminCure3 and following the procedure, but cannot access the device in pre-boot mode. Keep getting 'The Garmin device is not responding ..'.

    I've set up a laptop with Win 10 especially, loaded the Garmin USB drivers, using GarminCure3 as an admin, tried several Updater.exe files (in case corrupted downloads) and 2 different .gcd files.

    I know which file in the Nuvi is causing the problem, just can't get to it.

    Thanks very much for any help.

    1) Nuvi 1390, firmware sorry don't know, HWID also don't know (cannot read device).

    2) I replaced the main map img file with another one (experimenting with OS maps), now just want to replace it, still have this original backed up.

    3) Will not load. Starts, and get 2/3s of a green bar, then stops.

    4) Does your pc see your device? It did before (even in Ubuntu), but now not.

    5) List all the procedures you already tried to unbrick it and their results and errors messages obtained.

    Tried GarminCure3 and Updater.exe several times already, checked in same directory as downloaded (from here) gcd file, opened as admin, finger in corner, etc, Keep getting the message 'The Garmin device is not responding ..', when I press the OK button on Updater.exe. I can see it trying sometimes, but usually this message kicks in.

    I've also read about QuickCure, downloaded and now have an rgn file, but don't know what I'm supposed to do with this to run it.

    6) Do you have Garmin USB Drivers installed ? Yes.

    7) If you don't know HWID get it by Use program G7ToWin to retrieve your HWID I don't think this will work with a bricked device?

    8) Write down if you already read or tried GarminCure3. Yes, see 5).

    9) Can you reach preboot mode? If no,have you followed this? Garmin Updater.exe v.2.8.0
    I downloaded this file to use with GarminCure3, in case old updater.exe files corrupted. But haven't done anything else.

    10) Probably no , but do you have NV backup? Sorry, don't know what this is. Only original file I have backed up is the main image file.

    11) Once you get a reply and a procedure to follow from our experts, please give an accurate reply about what you did and obtained results.

    Finally, since this is taking inordinate amounts of time, does anyone in UK offer a reasonable unbricking service? I would junk the thing and buy another, except I have modified it with an audio-out cable for use on a motorcycle

  2.    Advertissements


  3. #62
    ☼ADMIN☼
    catymag's Avatar
    Join Date
    Nov 2007
    Location
    light side
    Posts
    23,633
    Rep Power
    5324

    Default

    Quote Originally Posted by paperpaul View Post
    I'm trying to use GarminCure3 and following the procedure, but cannot access the device in pre-boot mode. Keep getting 'The Garmin device is not responding ..'.
    I've set up a laptop with Win 10 especially, loaded the Garmin USB drivers, using GarminCure3 as an admin, tried several Updater.exe files (in case corrupted downloads)
    Follow with care instructions in this thread:
    [Only registered and activated users can see links. ]
    If you download the attachment from our server dont use IE it corrupts our attachments.
    Windows 7 should be better to use Updater, but my in 10 works great.
    Be sure the USB cable is ok, try another USB cable.

    and 2 different .gcd files.
    Warning using the wrong firmware may corrupt your nuvi NV forever!! You need the right firmware for your nuvi HWID

    I know which file in the Nuvi is causing the problem, just can't get to it.
    After using cure you will be able to remove it.

    1) Nuvi 1390, firmware sorry don't know, HWID also don't know (cannot read device).
    You must use [Only registered and activated users can see links. ] it will work, read the thread, or if you have nuvi files backup [Only registered and activated users can see links. ],
    [Only registered and activated users can see links. ] will show you the HWID of the .gcd

    2) I replaced the main map img file with another one (experimenting with OS maps), now just want to replace it, still have this original backed up.
    Never experiment in nuvi internal memory, always put custom maps in sd

    3) Will not load. Starts, and get 2/3s of a green bar, then stops.
    That experiment map bricked your nuvi


    Tried GarminCure3 and Updater.exe several times already, checked in same directory as downloaded (from here) gcd file, opened as admin, finger in corner, etc, Keep getting the message 'The Garmin device is not responding ..', when I press the OK button on Updater.exe. I can see it trying sometimes, but usually this message kicks in.
    Probably the firmware is not the right one. Fortunately (I hope) it didnt flash it.


    Finally, since this is taking inordinate amounts of time, does anyone in UK offer a reasonable unbricking service? I would junk the thing and buy another, except I have modified it with an audio-out cable for use on a motorcycle
    Unbricking is simple, must just follow instructions step by step.
    [Only registered and activated users can see links. ]
    [Only registered and activated users can see links. ]
    [Only registered and activated users can see links. ]

    [Only registered and activated users can see links. ]
    You have to navigate to get to the good.
    Nuvi1250/Nuvi 34xx/Nuvi 2200/Nuvi 66/Oregon 600/Galaxy S5 MM 6.0.1/TomTom GO/iGO Nextgen Avic,Basar,Isr.Gift/Navigon
    Please don't flood my pm box with questions you can post on forum!! You won't hear back from me.

  4. #63
    Junior Member
    Join Date
    May 2016
    Location
    London
    Posts
    3
    Rep Power
    0

    Default

    Hi Catymag,

    Thanks for the response. Further info as follows:

    - I downloaded files from this site using Win 10's standard Edge browser - seems OK.

    - Using G7ToWin, I get a HWID of '0', and a unit ID of '0'! Very strange ...

    - Firmware I'm using is 'nuvi13xxand14xxseries_GCDFile__630.gcd', also from this site. I think this is the right one? (the 2nd one was just a 2nd download).

    - Tried 3 USB cables already (but the main one I'm using seemed to work with G7ToWin).

    - Made sure unit is fully charged ....

    There's probably something simple I'm doing wrong - but can't see it.

  5. #64
    Garmin/GPS Systems GMod.

    Neil's Avatar
    Join Date
    Aug 2011
    Location
    Oz.
    Posts
    7,401
    Rep Power
    1434

    Default

    Quote Originally Posted by paperpaul View Post
    - Using G7ToWin, I get a HWID of '0', and a unit ID of '0'! Very strange ...
    The device isn't being seen by G7ToWin if it shows that. Not strange if it's just not in preboot, probably that's it and not that it's hard-bricked. Do this: Open G7ToWin, ensure it's configured as per the [Only registered and activated users can see links. ] [follow EXACTLY what it says there!], press 'OK' to exit the configuration screen and then save the configuration. Leave the GUI visible on the desktop with the GPS drop-down selected and the mouse cursor positioned over 'Get GPS ID'. Plug the USB cable into a REAR port of your PC. Hold the top LH corner of the device screen firmly [i use my left thumb] and insert the miniUSB end of the cable to the device's socket. Immediately you hear the Windows device connect tone, click 'Get GPS ID'. If you get this message:

    [Only registered and activated users can see links. ]

    It's either not in preboot or you've been too slow. When you close the message popup you see this:

    [Only registered and activated users can see links. ]

    '0' for HWID and UID because it didn't even find the device. This is like what you should see:

    [Only registered and activated users can see links. ]

    - Firmware I'm using is 'nuvi13xxand14xxseries_GCDFile__630.gcd', also from this site. I think this is the right one? (the 2nd one was just a 2nd download).
    Don't just think/hope you are, make sure you used the correct firmware for your unit's HWID. [Only registered and activated users can see links. ]. The wrong one could brick it forever. That's why it's so important to use the right one.

    There's probably something simple I'm doing wrong - but can't see it.
    If you have flashed a wrong firmware this will now not be a simple 'unbricking' so please tell us exactly what's been used.
    Last edited by Neil; 2nd June 2016 at 10:07. Reason: Add hyperlink to G7ToWin thread.
    'Thanking Posts' are banned. To thank someone, and/or to see hidden links and content, use the [Only registered and activated users can see links. ] button below left of the helpful post then refresh your browser [F5 key]. 'Thanking Posts' are banned.
    Please don't spam. Posts serving no purpose other than to thank or to ask about hidden links are trashed or deleted, it's GPSPower's policy. Please don't spam.
    [Only registered and activated users can see links. ] should make their first post as a new Intro Thread in [Only registered and activated users can see links. ].

  6. #65
    Navigation software expert

    lolypop000's Avatar
    Join Date
    May 2010
    Location
    EU
    Posts
    2,925
    Rep Power
    849

    Default

    When you set under configuration to USB make sure that you also click on Save configuration in lower left side of window and then click on OK button.
    You must hold uper left screen all the time when you connect device to Pc becouse if you release it before g7towin give you error you will be out of preboot.

    Also when you try to flash in preboot, you must hold uper left corner of screen all the time till you see in updater that flash procedure start, if you release before flash procedure start, then this is reason why you see error in updater window that device is not detected.

    p.s.
    if still no go and if you wish, then conntact me over PM and i can connect to your PC over team viewer and help you repair device.
    If you wish, you can [Only registered and activated users can see links. ]

  7. #66
    Junior Member
    Join Date
    May 2016
    Location
    London
    Posts
    3
    Rep Power
    0

    Default

    Hi, thanks for all the suggestions. Much appreciated, but no luck I'm afraid. Cannot seem to get results with G7ToWin.

    I have to take a break from it for now. Will buy a couple more USB cables and give it another try in a few days.

  8. #67
    Junior Member
    Join Date
    Jun 2016
    Location
    Minneapolis, MN
    Posts
    2
    Rep Power
    0

    Default

    Well, I'm at wit's end here, so I'm reaching out to anyone and everyone who might be able to help me.

    I inherited a Garmin eTrex Vista HCx from my late father a few years ago, which I've been using for geocaching. It's always had a few problems:
    1. for several years I could not get it to connect to any laptop, even with the Garmin-provided mini USB cable
    2. It would not power on with certain batteries (such as Energizer Max) and would sometimes randomly shut off
    3. It would never acquire satellites while on DC power
    4. Around 3 years ago I made the mistake of letting some batteries corrode in the compartment
    5. It would always "stop responding" in the middle of a GPS chipset update via WebUpdater, taking no action (not even erasing the previous firmware)
    Yet until a month ago, I was able to make it work consistently with a specific set of NiMH batteries.

    After a recent geocaching outing - in which the only notable event was that I dropped the eTrex on the forest floor once, after which it continued working - I have been unable to get it to acquire satellites no matter what I do. The firmware version now reads 0.00 when it previously read 2.60. And because of problem #5 above, I cannot use WebUpdater to correct the problem.


    --Details--
    Model: Garmin eTrex Vista HCx
    Firmware version: Previously 2.60; currently 0.00. Uses M2 chipset (latest version 2.90).
    Software version: 3.20
    HWID: 0693
    What happened: See above.
    Symptoms: No satellite reception; firmware reads 0.00; cannot update firmware via WebUpdater due to midstream reset
    Does my PC see the device: Yes
    What have I tried: WebUpdater (didn't work as described above); GarminCure3 + RGN_Tool
    Garmin USB Drivers installed: Yes
    Tried GarminCure3: Yes, but it didn't work. GarminCure3 cannot use an RGN, and RGN_Tool doesn't recognize the format so cannot convert to GCD.
    Can I reach preboot mode: Haven't tried yet, but it does boot
    NV backup: No

  9. #68
    Garmin/GPS Systems GMod.

    Neil's Avatar
    Join Date
    Aug 2011
    Location
    Oz.
    Posts
    7,401
    Rep Power
    1434

    Default

    I think that the device isn't 'bricked' in that the main unit Software is unaffected [you have V3.20, latest is V3.40]. What's missing is the GPS firmware version and that's what's showing as '0.00' which indicates to me that there is no communication between the GPS chip and the antenna. If the connection from the antenna is lost the GPS version shows as '0.00' and that's sometimes a hardware issue which may or may not be repairable. Such an old unit isn't worth sending a lot of money for repairs however so maybe open it yourself and see if there's any obvious physical damage. Normally dropping an eTrex on soft ground won't affect it, they're quite tough so the fact you dropped it may be coincidental only. But read the rest for possible software fix first.

    This is not a unit with a visible file system that you can browse in Mass Storage Mode like it's a connected flash drive. It's memory has various 'regions' which hold specific information and further it's not required to specifically enter pre-boot mode to flash any software because it's always in a kind of 'pseudo preboot' anyway. It won't be supported by GarminExpress, but it can of course be updated with WebUpdater for both major and minor updates and also main updates can be done directly using Updater.exe [also that way with the official *.exe self-extracting file]. I wonder if your problems with the 'lost' GPS software and the batteries and it shutting down randomly are related? There is a setting for battery type in Setup>System to optimise use of different types but i think that's really only to get an accurate battery meter reading. It seems more likely that there's a hardware problem involved with that if they are all of the same origin. I think to update the GPS firmware WebUpdater will insist on the unit having V3.40 main software on board before attempting to re-install the GPS software. Maybe try to do it manually by dragging the v3.40 rgn onto Updater.exe, selecting 'USB Device' on the GUI and then connect the device and press 'OK' immediately the details appear in the window next to 'USB Device'. That may give it time to load the latest main unit firmware and then you can skip over that step with WebUpdater to check for the latest GPS software to load.

    PS: Although probably not even relevant for you now, about this:
    Tried GarminCure3: Yes, but it didn't work. GarminCure3 cannot use an RGN, and RGN_Tool doesn't recognize the format so cannot convert to GCD.
    Cure3 indeed does use RGN files and RGN_Tool certainly does recognise them too. It think maybe you typed 'RGN' when you meant 'EXE' and certainly they can't work with the 'official' Garmin firmware update file directly because it's a compressed self-extracting *.exe. When the exe is extracted however the relevant RGN file is directly available. Your unit cannot use GCD files the way a modern unit can to flash firmware independently.
    'Thanking Posts' are banned. To thank someone, and/or to see hidden links and content, use the [Only registered and activated users can see links. ] button below left of the helpful post then refresh your browser [F5 key]. 'Thanking Posts' are banned.
    Please don't spam. Posts serving no purpose other than to thank or to ask about hidden links are trashed or deleted, it's GPSPower's policy. Please don't spam.
    [Only registered and activated users can see links. ] should make their first post as a new Intro Thread in [Only registered and activated users can see links. ].

  10. #69
    Junior Member
    Join Date
    Jun 2016
    Location
    Minneapolis, MN
    Posts
    2
    Rep Power
    0

    Default

    Thanks for the reply! I definitely could believe a hardware failure, the way it's behaving. That would explain the finicky responses to different power options too. It's about either have to be that, or WebUpdater successfully erased the firmware during one of the update attempts without then updating.

    Wanted to mention that it DOES have the latest onboard software per WebUpdater - which interestingly was able to update it normally. It's only the firmware update which causes a midstream reboot.

    Yes, the battery type option in Settings only seems to affect the battery meter. At any rate I always ensure it's set properly. Typically, 1.5V AAs of any type will allow the unit to power on, while 1.75V or 1.8V's won't.

    I did try Updater.exe - same result, a midstream reboot, shortly after the unit switches to "Receiving Data". I also tried the drag and drop of the RGN firmware on both WebUpdater and Updater.

    I thought about just copying the RGN file to the unit using Mass Storage Mode but figured that wouldn't work . I also tried a master reset (no change) and a system diagnostic (no problems detected). And I made sure it wasn't in GPS Demo Mode.

    Well, unless anyone else has other ideas, I suppose I should try opening it up and see what we've got. I'll need to learn what the inside of a GPS looks like - I've never opened one before - but suppose that's what YouTube is for!
    Last edited by BFG; 18th June 2016 at 00:06. Reason: More info

  11. #70
    Garmin/GPS Systems GMod.

    Neil's Avatar
    Join Date
    Aug 2011
    Location
    Oz.
    Posts
    7,401
    Rep Power
    1434

    Default

    My error about the Version for the main software. It is indeed V3.20 not 3.40 for HCx. It's Vista Cx which has latest version of 3.40.
    Code:
    Please Login or Register to see the links
    Note that the terms 'software' and 'firmware' are used interchangeably and it's important to differentiate between the main unit 'system' software/firmware and that of the GPS software/firmware and unless it's also supplied as an RGN file the GPS software/firmware cannot be updated by Updater.exe in the same way as the unit software/firmware [069401000320.rgn in the case of V3.20]. The GPS software maybe only in the form of a BIN file in fact, but i really don't know with eTrex models as i'm not all that familiar with them.
    'Thanking Posts' are banned. To thank someone, and/or to see hidden links and content, use the [Only registered and activated users can see links. ] button below left of the helpful post then refresh your browser [F5 key]. 'Thanking Posts' are banned.
    Please don't spam. Posts serving no purpose other than to thank or to ask about hidden links are trashed or deleted, it's GPSPower's policy. Please don't spam.
    [Only registered and activated users can see links. ] should make their first post as a new Intro Thread in [Only registered and activated users can see links. ].

 

 
Page 7 of 15 FirstFirst ... 56789 ... LastLast

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
This website uses cookies
We use cookies to store session information to facilitate remembering your login information, to allow you to save website preferences, to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners.