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  1. #1
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    Default Nuvi 3597LMTHD in Europe

    Hello,

    I bought a 3597LMTHD which I used quite successfully in the North America. I moved to Europe and surprises started coming up:

    1) Voice Command doesn't work for some items (e.g. Find Junctions). I get stupid error messages like:

    "This feature is not available for United Kingdom in British English".

    Changing to American English doesn't help either. I saw this on Garmin's website but I'm convinced there must be a workaround:

    Code:
    Please Login or Register to see the links
    Regardless of the model used, voice command will only work with mapping that was originally preloaded with the device. Not all features will work with voice command if you are using supplemental maps (e.g., European maps on a device purchased in North America.)

    I'll spare my foul language here.

    2) Traffic reception works only for FM which is totally useless. The unit comes with a GTM 60 receiver which seem to be incompatible with European's traffic service which runs on DAB. Of course, I have to spend at least 50 EUR for a stupid cable to get a GTM 70.

    Questions are:

    2.1) Does the GTM 70 come with lifetime Digital Traffic (for crying out loud with Garmin's stupid terms - HD/3D Traffic for North America, Digital Traffic for Europe) or I need to purchase it separately (it costs about 30EUR per country, are they MAD???)? Does the license get tied to the cable/unit pair as well?

    2.2) Can I sell my GTM 60 or its license is tied to the unit already? I saw there are some North America subcriptions listed under Settings => Traffic.

    3) Bluetooth hands-free mode doesn't work quite well. When I get an incoming call on Nokia E5 (whether my SIP client or from the GSM network) I don't see anything on the GPS screen. I'd expect to see a pop-up asking me to take the call (this is not related to my migration to Europe, was like this from the beginning).

    Your help is greatly appreciated as I wrote 4 e-mails to Garmin and got 0 responses so far. They made it to the top of my list for most useless support team.
    Last edited by Neil; 27th July 2014 at 23:08. Reason: coded Garmin link as per forum rules [to prevent refbacks]

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  3. #2
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    Quote Originally Posted by TheGrave View Post
    Hello,

    I bought a 3597LMTHD which I used quite successfully in the North America. I moved to Europe and surprises started coming up:

    1) Voice Command doesn't work for some items (e.g. Find Junctions). I get stupid error messages like:

    "This feature is not available for United Kingdom in British English".

    Changing to American English doesn't help either. I saw this on Garmin's website but I'm convinced there must be a workaround:

    Code:
    Please Login or Register to see the links
    Regardless of the model used, voice command will only work with mapping that was originally preloaded with the device. Not all features will work with voice command if you are using supplemental maps (e.g., European maps on a device purchased in North America.)

    I'll spare my foul language here.
    Suplimentary maps supplied by Garmin lack ancillary files such as JCV and Voice Command, they are only supplied for the unit's OEM mapping areas. You also need to have set your locale to an EU one as well as have the correct map-specific ASR2 files [ASR & SRX] loaded for the relevant EU map, which must be the full EU map without even a single map tile missing. The ASR/SRX files are available in the EU Unicode map thread. Corresponding language-specific SRD files to match your chosen english voice file need also to be on the unit [en_GB.srd, en_USD.srd or en_AU.srd]

    2) Traffic reception works only for FM which is totally useless. The unit comes with a GTM 60 receiver which seem to be incompatible with European's traffic service which runs on DAB. Of course, I have to spend at least 50 EUR for a stupid cable to get a GTM 70.

    Questions are:

    2.1) Does the GTM 70 come with lifetime Digital Traffic (for crying out loud with Garmin's stupid terms - HD/3D Traffic for North America, Digital Traffic for Europe) or I need to purchase it separately (it costs about 30EUR per country, are they MAD???)? Does the license get tied to the cable/unit pair as well?

    2.2) Can I sell my GTM 60 or its license is tied to the unit already? I saw there are some North America subcriptions listed under Settings => Traffic.
    2.1 Yes it does, but as you're aware it's DAB in Europe, not HD Radio as in NA. You should be able to at least add an FM TMC traffic sub for UK or even whole of EU to your GTM60: [Only registered and activated users can see links. ]. My NA 3797 works with GTM60 with Suna added for AU FM traffic [there's no digital traffic service here yet].

    2.2 The subscriptions are held on the traffic receiver and your GTM60 will work with any compatible Garmin unit to which it's connected in the traffic subscription areas.

    3) Bluetooth hands-free mode doesn't work quite well. When I get an incoming call on Nokia E5 (whether my SIP client or from the GSM network) I don't see anything on the GPS screen. I'd expect to see a pop-up asking me to take the call (this is not related to my migration to Europe, was like this from the beginning).

    Your help is greatly appreciated as I wrote 4 e-mails to Garmin and got 0 responses so far. They made it to the top of my list for most useless support team.
    The NA 3797LMTHD shows an incoming call screen as do all other BT capable Garmin units. I'd suggest to [Only registered and activated users can see links. ] or [Only registered and activated users can see links. ] and then re-do the BT pairing for your E5. NA 3597 used in AU is fine, Voice Command works as expected here and so does BT with my Nokia 5800.

    On Map screen, whether navigating or not:

    [Only registered and activated users can see links. ]

    On any other screen:

    [Only registered and activated users can see links. ]

    Garmin UK appears to have a better help record with phone inquiries. Anecdotally they don't do so well with emails i've heard. But it seems it might be a myth that they actually strangle a kitten each time you contact their service desk. Best not to take the risk though.
    Last edited by Neil; 28th July 2014 at 00:19.
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  4. #3
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    Quote Originally Posted by Neil View Post
    Suplimentary maps supplied by Garmin lack ancillary files such as JCV and Voice Command, they are only supplied for the unit's OEM mapping areas. You also need to have set your locale to an EU one as well as have the correct map-specific ASR2 files [ASR & SRX] loaded for the relevant EU map, which must be the full EU map without even a single map tile missing. The ASR/SRX files are available in the EU Unicode map thread. Corresponding language-specific SRD files to match your chosen english voice file need also to be on the unit [en_GB.srd, en_USD.srd or en_AU.srd]

    That I'm aware of. I copied the ASR and SRX files on my SD card to no avail. Full EU map is installed as well. SRD files sit under .System as advised in other topics. I think I'm doing everything by the book and still, for some obscure reason, not all voice command features work (e.g. Find Categories works fine but not Find Address/City/Junction).

    2.1 Yes it does, but as you're aware it's DAB in Europe, not HD Radio as in NA. You should be able to at least add an FM TMC traffic sub for UK or even whole of EU to your GTM60: [Only registered and activated users can see links. ]. My NA 3797 works with GTM60 with Suna added for AU FM traffic [there's no digital traffic service here yet].

    Yep, I get FM signals more or less anywhere in Europe (except mountain areas). They are so far behind real traffic though I find them completely useless, even misleading as they sometimes report delays that have already cleared up.

    2.2 The subscriptions are held on the traffic receiver and your GTM60 will work with any compatible Garmin unit to which it's connected in the traffic subscription areas.

    Thanks, glad to know. I saw the German Amazon has a good deal (if you can call a 55 EUR cable a "deal") on the GTM 70 with lifetime subscription.

    The NA 3797LMTHD shows an incoming call screen as do all other BT capable Garmin units. I'd suggest to [Only registered and activated users can see links. ] or [Only registered and activated users can see links. ] and then re-do the BT pairing for your E5. NA 3597 used in AU is fine, Voice Command works as expected here and so does BT with my Nokia 5800.

    On Map screen, whether navigating or not:

    [Only registered and activated users can see links. ]

    On any other screen:

    [Only registered and activated users can see links. ]

    Garmin UK appears to have a better help record with phone inquiries. Anecdotally they don't do so well with emails i've heard. But it seems it might be a myth that they actually strangle a kitten each time you contact their service desk. Best not to take the risk though.
    Something wrong with mine then. Phone pairs fine, I can dial out but incoming calls seem to be a problem. Running on latest firmware though, I saw some people complaining about Bluetooth issues on older firmware. Anyway, no biggie.

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    There are free FM traffic services in Europe in places, but there's also premium paid services available which should be better than the free FM.

    There is a chance that GTM60 & 70 can run the same firmware, or perhaps it's that GTM60 can support DAB as well as HD Radio transmissions. I've found references to both HD Radio and DAB in GTM60 fw. Might be worth checking with Garmin UK if it's possible to add the sub to your 60 or at least if they'll refund you if they don't know in advance but it subsequently proves not to work. Phone them and kiss goodbye to a kitten.

    [Only registered and activated users can see links. ] [Only registered and activated users can see links. ]
    Last edited by Neil; 28th July 2014 at 02:54.
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    Hahahaha, I'm almost ready to strangle it myself if they move their lazy asses and respond to a frickin' e-mail for once!

    Hm, interesting. I also spotted European DAB stations channel settings in an XML file on the unit yesterday.

    The thing is a premium subscription costs 30GBP per country. A GTM 70 is 50 EUR on amazon.de. Not to mention on their US website they state signals might be weaker in Europe (which is kinda natural due to the geography) so please buy an antenna extension (thank you very much). You get the point.

    My only concern is whether, for some idiotic reason (like "Please buy a second GPS for Europe"), they haven't decided to made the LMTHD version totally incompatible with GTM 70. I'll try the UK e-mail cause I prefer to have things black on white. No lame excuses afterwards: "Nah, we told ya otherwise".

  7. #6
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    Quote Originally Posted by TheGrave View Post
    ......... so please buy an antenna extension (thank you very much). You get the point.
    Yup, i do. I can also tell you that the cheaper 'megellan' extension antenna is the same as the black coloured 'oem garmin' and much much cheaper on eflea from Honkers or China. e.g.:
    Code:
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    At least it will improve the flaky free FM reception in EU on your GTM60. These things are just a nuisance in NA & AU where i've found they make little or no difference. In EU they make a definite improvement to FM reception.

    My only concern is whether, for some idiotic reason (like "Please buy a second GPS for Europe"), they haven't decided to made the LMTHD version totally incompatible with GTM 70. I'll try the UK e-mail cause I prefer to have things black on white. No lame excuses afterwards: "Nah, we told ya otherwise".
    I doubt you will have any problem whatsoever using your NA unit with GTM70 for DAB reception. The actual unit EU 3597/3598 is identical to NA 3597 in both hardware and software, except for the factory programed default localization [essentially for OEM map data]. The suffix 'LMTHD' or 'LMT' or LMT-D' serves only to define the traffic receiver packed in the box, respectively GTM 60, GTM 36 and GTM 70. In AU we get only the 3597LMT which is the same as EU 3597LMT except for unit's default localization and GTM 36's traffic subscription. As NA 3597 is also the same unit [bar localization] as EU 3597/8 it should be OK, and EU 3597 lists GTM 70 as an optional accessory.
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